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Wednesday, September 10, 2025

CITIZEN CHARTERMSWDO Citizen’s Charter Municipal Social Welfare and Development Office CITIZEN CHARTER

Summary of the Document Attached

Services Offered & Documentary Requirements

  1. Financial Assistance (AICS)
    • Medical: proof of hospital bills, prescription, lab requests, barangay certificate, sedula, PEP card (for animal bites).
    • Burial: funeral bill, transport/cremation proof, death certificate, claimant’s ID.
    • Other cases: stranded, fire victims, distressed OFWs, violence victims, etc. (SCSR, certification, reports, documentation required).
  2. Social Case Study Report (SCSR) / Referral
    • Referral or endorsement as proof.
  3. National ID Registration Assistance
    • For seniors, PWDs, solo parents, etc.
  4. Senior Citizens Services
    • Birth/marriage certificate, barangay certification, sedula, valid ID, ID pictures.
  5. Pre-Marriage Orientation & Counseling
    • Marriage expectation inventories required.
  6. Persons with Disability (PWD) Assistance
    • Government doctor’s certification, photos, barangay certificate/valid ID.
  7. Solicitation Permit Application
    • Approved resolution, list of solicitors, sample tickets/envelopes, OR from MTO, complete application data.
  8. Solo Parents Services
    • Requirements differ by category: separated, single mom/dad, annulled, abandoned, temporary solo, OFW spouse, guardian/foster/adoptive parent, incapacity.
    • Common requirements: children’s birth certificates, marriage certificate (if applicable), affidavits, valid supporting documents, and ID pictures.