CITIZEN CHARTERMSWDO Citizen’s Charter Municipal Social Welfare and Development Office CITIZEN CHARTER

Summary of the Document Attached

Services Offered & Documentary Requirements

1. Financial Assistance (AICS)
   • Medical: proof of hospital bills, prescription, lab requests, barangay certificate, sedula, PEP card (for animal bites).
   • Burial: funeral bill, transport/cremation proof, death certificate, claimant’s ID.
   • Other cases: stranded, fire victims, distressed OFWs, violence victims, etc. (SCSR, certification, reports, documentation required).
2. Social Case Study Report (SCSR) / Referral
   • Referral or endorsement as proof.
3. National ID Registration Assistance
   • For seniors, PWDs, solo parents, etc.
4. Senior Citizens Services
   • Birth/marriage certificate, barangay certification, sedula, valid ID, ID pictures.
5. Pre-Marriage Orientation & Counseling
   • Marriage expectation inventories required.
6. Persons with Disability (PWD) Assistance
   • Government doctor’s certification, photos, barangay certificate/valid ID.
7. Solicitation Permit Application
   • Approved resolution, list of solicitors, sample tickets/envelopes, OR from MTO, complete application data.
8. Solo Parents Services
   • Requirements differ by category: separated, single mom/dad, annulled, abandoned, temporary solo, OFW spouse, guardian/foster/adoptive parent, incapacity.
   • Common requirements: children’s birth certificates, marriage certificate (if applicable), affidavits, valid supporting documents, and ID pictures.