Rural Health Unit
- Immunization Services
Immunization is the inoculation of vaccines to infants in order to protect them from contracting vaccine – preventable diseases like PTB, Measles/Tigdas, Polio, Diptheria, Pertussis, Tetanus, Mumps/Beke, Hepatitis B, & Rotavirus.
| Office or Division: | Municipal Health Office | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens | ||||
| Who may avail: | Infants 0 to 12 months old | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Immunization Record | Health Care Facility | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| Proceed to the Birthing Home/Barangay Health Station and present Immunization Record of Infant. | 1.Check Infant’s record in the Target Client List | NONE | 5 minutes | Rural Health Midwives | |
| Wait for turn in the administration of vaccine | 2.Administer vaccine to the infant and record pertinent data | 10 minutes | |||
| Listen to instructions | 3. Instruct caregiver on after care and next immunization schedule | 5 minutes | |||
| TOTAL | 20 minutes | ||||
-2-
- Patient Consultation Services
The Out-patient consultation is a face to face interaction between the patient and the healthcare provider who could be a doctor, a nurse, midwife or allied health professional. This is designed to manage people with health problems for diagnosis or treatment.
| Office or Division: | Municipal Health Office | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens | ||||
| Who may avail: | General Public | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Clients/Patient number | Municipal Health Office | ||||
| Individual Treatment Record | Municipal Health Office | ||||
| Laboratory Request | Municipal Health Office | ||||
| Prescription | Municipal Health Office | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| Proceed to the Triage Area, sign in the Logbook and get the number | 1.Retrieve family record | None | 20 minutes | Nurse Midwives | |
| Submit self for answering questions of health personnel. Cooperation in taking vital signs. | 2.Interview patient, take patient’s vital signs and record pertinent data | ||||
| Wait for further instruction/turn of examination | 3. Assess the patient if manageable at his/her level. Refer patients to the MHO/doctor for unusual cases. | 10 minutes | Public Health Nurse Rural Health Midwives | ||
| Cooperate in the conduct of physical examination | 4.Examine and evaluate patient based on history and physical examination. Prescribe appropriate treatment. Request laboratory examination(s) and/or refer patients as needed. | 20 minutes | Municipal Health Officer Nurse Midwives | ||
-3-
| Listen to instruction on drug prescription. Waits for turn if medicines/drugs is to be dispensed at the facility. | 5.Dispense medicines and give instruction on drug intake. Advise/instruct patient on non-pharmacologic management and follow-up visit. | None | 5 minutes | Nurse Midwives Pharmacy Assistant |
| If with laboratory examination, proceed to the laboratory and present request for examination | 6.Give Laboratory request for examination to Service Delivery Support agency or private laboratory. | 4 hours (will travel to neighboring town for laboratory) | Laboratory | |
| Brings Laboratory Result to RHU Staff | 7.Assess result(s) of laboratory examination. Prescribe appropriate treatment | 10 minutes | Municipal Health Officer | |
| Same as step 5 | ||||
| If to be referred, listen to instructions. Prepare for transport. | 9.Institute pre-referral management. Fill-up referral form. Arrange for transport. | 20 minutes | Municipal Health Officer Nurse Midwives | |
| TOTAL | 1 hour & 10 minutes – no laboratory 5 hours & 10 minutes – with laboratory |
-4-
- Pre-Natal Services
Prenatal services is the provision of curative, preventive and promotive services to pregnant women in order to achieve good pregnancy outcomes for both the mother and the baby. It includes counseling, birth planning, laboratory examination and screening, assessment of pregnancy status, treatment of minor OB complications and referral for high risk pregnancy.
| Office or Division: | Municipal Health Office | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens | ||||
| Who may avail: | Pregnant Women | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Mother and Child Book | Health Care Facility | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| 1.Proceed to Birthing Home/BHS and cooperate in the making of maternity record if first visit. Present record to midwife if follow-up visit. | 1. Establish client’s record if first visit. Retrieve the client’s record if follow-up visit. | None | 10 minutes | Midwife | |
| 2.Cooperate in the taking of vital signs (BP and weight) and assessment of fetal and maternal well-being. Listen to advices/instructions. Cooperate in tetanus toxoid immunization. | 2.Take patient’s vital signs, perform Leopold’s Maneuver if in the 3rd trimester and assesses for danger signs/medical problem. Refer to physician if with danger signs/medical problem. Give tetanus toxoid immunization per DOH schedule. Give tetanus toxoid immunization. Give iron supplements. Counsel the patient. Requests for routine laboratory examinations. | 30 minutes | |||
| 3.Brings laboratory result to the requesting health personnel. | 3.Assess result(s) of laboratory examination. Prescribe appropriate treatment. | 15 minutes | MHO | ||
| TOTAL | 55 minutes | ||||
-5-
- Family Planning Services
Family Planning services is offered to couples or men/women of reproductive ages to achieve their desired family size and other reproductive health rights. It includes counseling, provision of FP commodities and referral for services that cannot be provided at the RHU.
| Office or Division: | Municipal Health Office | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens | ||||
| Who may avail: | Men/Women in Reproductive Age | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Family Planning Form 1 | Health Care Facility | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| 1.Proceed to the Birthing Home/BHS and inquire about available family planning services. | 1.Inform the client of available family planning services. Give FP counseling. Establishes patient’s record. | None | 20 minutes | Nurse/ Rural Health Midwife | |
| 2.Cooperation in the conduct of health assessment. | 2.1 Assess/evaluate physical fitness of client vs. chosen FP method. Refer to physician or nurse if needed. 2.2 Obtain pertinent history. Perform physical examination. Check compliance with clinical Practice Guidelines. | ||||
| 3.Listen to instruction(s). | 3.Dispense FP method of choice to the client. Instructs client for things to watch/danger signs and schedule of nest visit. | ||||
| TOTAL | 20 minutes | ||||
-6-
- Birthing Services (Delivery)
Birthing services is the provision of time-bound intrapartum and newborn care/services to parturient women and their babies following the “Unang Yakap” protocol of the DOH and WHO.
| Office or Division: | Municipal Health Office | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens | ||||
| Who may avail: | Pregnant Women and other individual with emergency cases | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Mother and Child BookPatients’ Charts (Mother and Baby) | Patients/Clients Municipal Health Office | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| 1.Proceed to the RHU Municipal Birthing Home and present maternity record (HBMR/Mother & Child Book) | 1.Recieve record and assess patient. Performs internal examination, fetal monitoring and monitoring of labor | PhP2,000.00 Birthing Home Fee | 6 hours | Midwife | |
| 2.Follow instruction of Midwife | 2.1.Assist client in spontaneous delivery of the baby. Administer necessary interventions. Performs routine newborn care. 2.2. Refer to the doctor/nurse for abnormal findings. | 3 hours | |||
| 3.Follow instructions of midwife. Report any abnormal findings | 3.Monitor postpartum client and newborn | None | 24 hours Postpartum | Midwife | |
| 4.If with abnormal findings upon admission/during course of labor, prepare for transport to hospital. | 4.Institute pre-referral management. Fills-out referral form. Facilitates transport and accompanies patient to the hospital. | 1 hour | MHO/Nurse/Midwife | ||
| 5.Present newborn for screening | 5.If postpartum monitoring is normal, obtain blood specimen for newborn screening from the baby. | PhP1,750.00 Newborn Screening Fee | 1 hour | Nurse | |
| TOTAL | 1 day and 11 hours | ||||
-7-
- Ambulance Services
Requests for emergency ambulance conduction for patients confined in other health institutions/hospitals shall be accomplished provided that the requesting party has complied with the following conditions:
- There are no patients in RHU or anywhere within its jurisdiction requiring immediate ambulance conduction at the time of the request. In such cases, priority is given to RHU. Requests from other health institutions may still be accommodated at a later time upon coordination with the RHU physician/nurse.
- Prior to patients transport, proper referral to the receiving hospital via phone call mu health institutions be done first by the referring health institution.
- Prior to patient’s transport, the requesting health institution should communicate to RHU through phone call or written request the need for conduction of the patient, stating therein the following pertinent information:
- Clinical impression / Diagnosis of Patient
- Current Status of Patient (e.g. stable, with oxygen support via nasal cannula, intubated, unconscious)
- Reason for Referral (e.g. for blood transfusion, admission to ICU, for surgery)
- All financial responsibilities of the patient must first be settled with the hospital where they are currently admitted. Discharge papers, referral forms and medical prescriptions should also be accomplished. The ambulance will only pick up the patient After the hospital bills are settled and the necessary documents are complete.
| -8- |
For cases wherein the patient is unstable or in critical condition, a nurse employed by the referring health institution where the patient is presently confined must accompany the patient in the ambulance.
| Office or Division: | Municipal Health Office / Rural Health Unit | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens | ||||
| Who may avail: | Residents only | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Referral to Receiving Hospital (call made through mobile phone or landline) | Hospital where patient is currently admitted | ||||
| Medical Records, Laboratory Results, Prescription of Medicines for Home-to-Hospital Transfer | Previous Attending Physician | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| Referral of Pregnant Patient from RHU to Hospital | 1.Patient is assessed to determine need for referral to hospital * Prepare Referral Form Patient is referred to Hospital via mobile phone *Manage Patient as advised by Obstetrician-on-duty in receiving Hospital *Refer patient via ambulance | none | 5 mins 10 minutes 15 minutes 30 minutes | Nurse/MHO Midwife Ambulance Driver | |
| Referral of Pregnant Patient from barangay to RHU or Hospital | 2.Pregnant Patient in labor in remote barangay, no means of transportation *Patient relative may approach midwife/BHW for help *Midwife/BHW contacts RHU phone, requesting pick-up of patient *Physician assesses situation *Ambulance is dispatched to pick up patient in barangay *Patient is brought to RHU or Hospital depending on physician’s initial assessment or actual patient evaluation of the nurse/midwife on-board the ambulance | None | 15 minutes 10 minutes 5 minutes 15 minutes 30 minutes (in the nearest hospital) | Midwife/BHW Physician Ambulance Driver | |
| Referral of Emergency Cases (in the nearest hospital – neighboring town) | 3.Emergency Cases encounter in RHU Out-Patient Clinic *Physician/Nurse provides emergency care *In condition persists, patient is referred to Hospital | None | 10 minutes 30 minutes | ||
| Referral of Emergency Cases ( from Alabat Hospital to mainland Hospital) patients residents of this municipality only | 4. Hospital contact RHU personnel (head nurse) about the patient need to transfer. *Ambulance is dispatched to pick-up patient in the hospital for transfer in the mainland hospital. | P1,400.00 (for Roro fare shoulder by the Patient’s relative) | 10 minutes 3 hours To QPHN-QMC | Hospital Personnel Ambulance Driver | |
| -9- TOTAL | minutes | ||||
- National Tuberculosis Control Program
The National Tuberculosis Control Program (NTP) remains to be among the priority programs of the DOH to ensure that the NTP policies and the Directly observed Treatment Short Course Chemotherapy (DOTS) strategies are implemented.
| Office or Division: | Municipal Health Office | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens | ||||
| Who may avail: | -Any person, who is presenting signs and symptoms of TB who needs to avail of standardized Short Course (SCC)with Directly Observed Treatment Short Course (DOTS) | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Chest x-ray FilmReferral Slip | Any Licensed Laboratory Referring Health Care Facility | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| 1.Sign in the Client Log Book in the Triage area | 1. Register client | None | 1 minute | Nurse/Midwife | |
| 2.TB symptomatic client seek medical advise | 2.MHO assesses the medical condition of patients and refer to the assigned health personnel for TB DOTS | None | 10 minutes | MHO | |
| 3. Receive instruction for proper sputum collection | 3.TB DOTS assigned personnel instruct patient on proper collection of sputum | 15 minutes | Nurse/Doctor | ||
| 4. Collection and submission of sputum specimen | 4. Collection/received | 10 minutes | Nurse/Midwife | ||
| 5.Client receives information as to date of release of result | 5.TB DOTS assigned personnel release the result of client’s sputum | 2 minutes | |||
| 6.Enrollment of patient to TB DOTS Program: Patient will carefully listen to the counselling and will undergo PICT | 6. TB DOTS assigned personnel will facilitate counselling and testing to patient who will enroll in TB DOTS Program | 1 hour | MHO Nurse/Midwife | ||
| TOTAL | 1 hour & 38 minutes | ||||
-10-
- Botika ng Bayan Program
As part of Dutertes Administration’s trust to provide quality, affordable and accessible healthcare services for Filipinos, the Department of Health (DOH) announced the revival of the Botika ng Bayan (BnB) Program.
The Botika ng Bayan Program will provide access to free essential medicines for common diseases in the community targeting indigents and the marginalized sectors of the population. The program aims to cover all 2,600 rural health units and other government centers to have Food and Drug Administration (FDA)-licensed BnB outlets that will provide quality outpatient pharmacy services by 2022.
The DOH is relaunching anew the BnB program in partnership with our local government units (LGUs) to realize President Duterte’s vision needed and that quality essential medicines should be accessible and affordable for all Filipinos.
| Office or Division: | Municipal Health Office / Health Support System Unit | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens | ||||
| Who may avail: | Any indigent and the marginalized sectors in the community | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Doctor’s prescription | Resident physician/any health personnel | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| 1.Present the doctor’s prescription and wait for the preparation of meds | 1.1 Received/read the prescription and check if is it available 1.2 Prepare the medicines and copy the prescribed medicines to the logbook | None | 5 minutes | Pharmacy Assistant | |
| 2. Receive the medicines | 2.1 Releases the prescribed medicines for the patient | None | 15 minutes | Pharmacy Assistant | |
| TOTAL | 20 minutes | ||||
-11-
- Nutrition Services
The Municipal Health Office also caters to the nutrition services for children ages 0-59 months old. These includes Operation Timbang Plus, Vitamin A Supplementation and Deworming (including children 5-12 years old).
| Office or Division: | Municipal Health Office | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens G2B – Government to Business | ||||
| Who may avail: | Any party need of the service | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Child Book | Client | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| 1.Operation Timbang Plus: Every child ages 0-59 months is weighed twice a year | 1.Conducts the OPT plus every January-March under the supervision of MNAO | None | 3 months | Nurses/Midwife/ BHW/BNS | |
| 2.Vitamin A supplementation: Children ages 6-59 months received Vitamin A supplementation | 2.Conducts Vitamin A supplementation every 6 months | 1 month | |||
| 3.Deworming: Children ages 1-18 years old are given deworming tablet | 3.Give deworming tablet to target children every six months | 1 month | |||
| TOTAL | 5 minutes | ||||
-12-
- Dental Services
Dental services such as tooth extraction and oral examination sealant are offered in the RHU to all age group. Sealant application is reduced to Day Care students through Field Visit.
| Office or Division: | Municipal Health Office | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens | ||||
| Who may avail: | Any party need of the service | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| 1.Proceed to the RHU information area sign in the Client Logbook | Registering name on dental logbook | 5 minutes | Nurse/Midwife | ||
| 2.Submit self for medical history and vital signs | Taking vital signs | 5 minutes | |||
| 3.Proceed to the Dental Room | 3. Performs Dental Services: (Oral Examination, Oral Prophylaxis, Tooth Extraction) | 15 minutes | Dentist | ||
| 4.Proceed to the Pharmacy as needed | 4.Dispense Medicines, IEC on dosages, route and schedule of intake of medicines | 5 minutes | Nurses/Midwife Pharmacy Assistant | ||
| TOTAL | 30 minutes | ||||
-13-
- Render Rabies Control Services
*Every Monday, Wednesday and Friday (1:00pm – 5:00 pm)
The Municipal Health Office is DOH accredited Animal Bite Treatment Center health facility. As such, it has a proper treatment facility and trained health workers and available logistics for the management of animal bite cases.
| Office or Division: | Municipal Health Office | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens | ||||
| Who may avail: | Animal Bite Patient/s | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| 1. Sign in the Client Logbook in the triage area | 1. Receive the client for recording and vital sign taking | None (Depends on the availability of Anti-Rabies Vaccine) | 5 minutes | Nurse/Midwife | |
| 2.Proceed to consultation area | 2.Doctor’s assessment and management | 5 minutes | Doctor | ||
| 3. Proceed to treatment room | 3. Carry-out Doctor’s order/management plan. Advice next schedule of vaccine | 15 minutes | Nurse/Midwife | ||
| TOTAL | 30 minutes | ||||
-14-
- Issuance of Medical Certificate/Medico Legal Certificates
These services entails the provision of medical certificates to students and job applicants after passing the required physical and laboratory examinations and other required documents like COVID-19 vaccination cards.
| Office or Division: | Municipal Health Office | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens | ||||
| Who may avail: | General Public | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Medical Certificates:Vaccination CardLaboratory ResultOfficial Receipt for payment | Clients Clients Municipal Treasurer’s Office | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| 1.Proceed to the RHU and ask if service(s) is available | 1. Verify presence of Municipal Health Officer | none | 5 minutes | Midwife/Nurse | |
| 2.Proceed to the Treasurer’s Office and pay corresponding fees. Proceed to PNP Station to ask for request if medicolegal case | 2.Issue official receipt/ PNP request for medicolegal case. | PhP 100.00 | 20 minutes | MTO Personnel PNP- Police Station | |
| 3.Present OR and/or PNP request to the RHU staff | 3.Examines the client and issue medical/medicolegal certificates | None | 20 minutes | Physician/MHO | |
| TOTAL | 45 minutes | ||||
-15-
- Issuance of Sanitary Permit
The issuance of Sanitary Permit is a provision of Presidential Decree No. 856 or the Sanitary Code of the Philippines
| Office or Division: | Municipal Health Office/Environmental Health and Sanitation Unit | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens G2B – Government to Business | ||||
| Who may avail: | Private / Public Individuals, Business Entrepreneur | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Non-Food Establishments: Duly Accomplished Application FormBarangay Business Permit For renewal, previous Sanitary Permit Additional Requirement for Food Establishments: Laboratory Result (chest x-ray, fecalysis) For Water Refilling: Water Potability Certificate | Licensing Office Barangay Hall Client Any Licensed Laboratory Sanitation Division | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| 1. Present duly accomplished form and requirements | 1. Receive application form and complete requirements for evaluation | None | 5 minutes | Sanitary Inspector | |
| 2.Wait for evaluation / processing | 2. Processing of Sanitary Permit | 5 minutes | |||
| 3. Claim the Sanitary Permit | 3. Release the Sanitary Permit | 5 minutes | |||
| TOTAL | 15 minutes | ||||
-16-
- Issuance of Certifications
Certifications are issued to attest the status or level of achievement and to affirm the validity of information.
| Office or Division: | Municipal Health Office / Health System Support Unit | |||||
| Classification: | Simple | |||||
| Type of Transaction: | G2C-Government to Citizens | |||||
| Who may avail: | All BNS and BHW who are residents of the municipality | |||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||
| Barangay Certification (1 photocopy) | Barangay Hall | |||||
| Appointment from Barangay | Barangay Hall | |||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||
| Proceed to the RHU admin office | Assist the clients | None | 3 minutes | Admin Staff | ||
| Submit the required documents to admin staff | Receive documents and check/ prepare document | None | 4 minutes | Admin Staff | ||
| Receive the Certification | Issue /release the certification | None | 3 minutes | Admin Staff | ||
| TOTAL | 10 minutes | |||||
-17-
- Issuance of Certificate of Appearance
This certificate is issued to all personnel have an appeared from other office with travel order
| Office or Division: | Municipal Health Office / Health System Support Unit | |||||
| Classification: | Simple | |||||
| Type of Transaction: | G2C-Government to Government | |||||
| Who may avail: | Any requesting party | |||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||||
| Identification Card (ID) | Issued by the proponent | |||||
| Travel Order | Sending agency/office | |||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | ||
| Proceed to the RHU admin office | Assist the clients | None | 3 minutes | Admin Staff | ||
| Submit the required documents to admin staff | 2.1. Evaluates and assesses the submitted requirements 2.2.Encodes clients details and prints the certification 2.3.Forwards encoded document for MHO signature | None | 4 minutes | Admin Staff MHO | ||
| Receive the Certificate of Appearance | Issue /release the certification | None | 3 minutes | Admin Staff | ||
| TOTAL | 10 minutes | |||||
-18-
- Issuance of Pre-Marriage Counseling Certificate
Pre-Marriage Counseling Certificate is a written document issued by an accredited counselor upon completion of documentary requirements and attendance to the counseling session prior actual marriage.
| -19- |
Pursuant to Article 16 of the Family Code, this mandatory pre-marriage counseling session is required to all contracting parties which provides assistance and guidance to both parties towards an informed decision about their forthcoming married life.
| Office or Division: | Municipal Health Office | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens | ||||
| Who may avail: | All couples applying for Marriage License | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Valid Identification Card (IDs) with picture and signatureApplication for Pre-Marriage Orientation and CounselingApplication for Marriage License (Photocopy) | Contracting Parties RHU-PHN Office Municipal Civil Registrar | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| Secure application form for Marriage License and Order of Payment | 1.Provide application form of Marriage License and issue Order of Payment | P 150.00 Application for Marriage License P400.00 Filling Fee | 5 minutes | Municipal Civil Registrar | |
| Pay Fees | 2.Issue official receipt | NONE | 3 minutes | MTO-Revenue Collection Clerk | |
| Obtain schedule for seminar (every last Thursday of the month) | 3.Give the schedule for seminar | 3 minutes | RHU-PHN (accredited counselor) | ||
| Proceed to the RHU Conference Room at RHU Building on the date given | 4.Conduct seminar | 4 hours for 26 years old and above) 8 hours (for 25 and below) | Pre-Marriage Counselors | ||
| Secure Pre-Marriage Counseling Certificate | 5.Prepare and issue PMC Certificate | 2 minutes | Pre-Marriage Counselor | ||
| 4hrs & 13 minutes(for 26 y/o & above)) and 8hrs & 13 minutes for 25 y/o and below | |||||
- Preparation of Death Certificate
A death certificate is a legal document which contains the identity and the mortality cause of a person which can be used for any legal purposes.
| Office or Division: | Municipal Health Office | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C-Government to Citizens | ||||
| Who may avail: | Any person with health concern | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Death Certificate FormOfficial Medical Records / Medical Certificate of the last confinementOfficial Receipt | Municipal Civil Registrar’s Office Hospital/Clinic Municipal Treasurer’s Office | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| Proceed to the RHU information area | 1.Collect and verify all requirements needed | None | 5 minutes | Sanitary Inspector Midwife/Nurse | |
| Submit requirements to Sanitation inspector on Duty | 2.Evaluate / Verify requirements | ||||
| Cooperation in the conduct of history/health assessment of the deceased person. | 3.Performs history taking and interview to the immediate family member | 15 minutes | MHO | ||
| Wait for evaluation / processing | 4.Processing (encoding & signing) of Death Certificate | 10 minutes | Sanitary Inspector | ||
| Claim Death Certificate | 5. Release Death Certificate and Record | 5 minutes | Sanitary Inspector | ||
| 35 minutes | |||||
-20
MUNICIPAL HEALTH OFFICE
Internal Services
-21-
Frontline Service: Preparation and Processing of Documents
Description of service: Preparation and process of payments for purchases of supplies, materials, drugs and medicines.
| Office or Division: | Municipal Health Office-Health System Support Unit | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2C- Government to Citizens G2B- Government to Business G2G-Government to Government | ||||
| Who may avail: | Any offices who may process documents for payment | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Purchase Order Inspection & Acceptance Other documentary requirements | From General Services Office | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| Submit complete documents | 1.Received the documents | None | 5 minutes | Administrative Staff | |
| 2.Prepare and Printing of Obligations Request (ObR) and attach other supporting documents | None | 20 minutes | |||
| 3.Sign the document to MHO | None | 3 minutes | MHO | ||
| 4.Review the completeness of documentary requirements based on: -the goods (supplies & equipment) – shopping and small value procurement) -the payment of claims (terminal benefits) and reimbursement of expenses (traveling/training & seminars) | none | 5 minutes | Administrative Staff | ||
| 4.Forward to the processing department the complete documents for payment. | None | 3 minutes | |||
| TOTAL | NONE | 31 minutes | |||
-22-
Frontline Service: Received Incoming Communications
Description of service: Received Letters of Invitations for seminars, meetings and other conferences.
| Office or Division: | Municipal Health Office-Health System Support Unit | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2G-Government to Government | ||||
| Who may avail: | |||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| Delivery of Letters | 1.Received with stamped, date and time | None | 5 minutes | Administrative Staff Doctors/Nurse | |
| 2.Forward to the table of MHO/Head Nurse for scheduling and preparing Travel Order | None | 20 minutes | |||
| 3.Prepare Request for Travel and attendance for seminars/meetings | None | 3 minutes | Admin Staff | ||
| TOTAL | NONE | 31 minutes | |||
-23-
Frontline Service: Encoding/Reporting and Printing of Reports
Description of service: Encode data to the electronic health information system and online reporting-excel format (Daily, weekly & monthly):
1. FHSIS-Field Health Services Information System
2. PhilHealth CareSpan
3. PIDSR – Online Philippine Integrated Disease Surveillance & Response
4. DRRMH – online excel format reporting Disaster Risk Reduction
Management for Health
5. Patients Record on Excel File
6. Weekly Notifiable Disease Reporting in Word format
| -24- |
7. eLMIS – electronic Logistic Management Information System
| Office or Division: | Municipal Health Office-Health System Support Unit | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2G-Government to Government | ||||
| Who may avail: | Any offices (provincial, regional & national) | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| *FHSIS data on: -Family Planning Program -Maternal Care -Child Care -Oral Care -Infectious Diseases -Non-Communicable Diseases -Environmental Health Program -Morbidity Cause of Illness -Mortality and Natality -Demographic Profile | Delivery/Birthing Home Records Dental Records Health & Sanitation Record Patient Consultation Profile | ||||
| *PhilHealth CareSpan- data for eKonsulta patients | Patient Medical Profile | ||||
| *PIDSR – Online reporting of notifiable diseases | Barangay Report/Patient Medical Record | ||||
| *DRRMH –online excel daily reporting of accidents | |||||
| *Excel File of patients – encoding of daily out-patients. | Patient Medical Record | ||||
| *eLMIS data: -list of daily dispensing medicines/ medical supplies | Doctor’s Prescription List of dispensing Medicines and Medical Supplies | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| Patients medical record List of dispensing medicines and medical supplies Base on the report from BHW/Barangay Officials 4. Patient medical record | 1.1Received patients records | None | 5 minutes | Admin Aide Encoder FHSIS Encoder Sanitary Inspector Admin Aide/Encoder For PhilHealth Admin Aide/Encoder | |
| 1.2 Encode data about the patients to the electronic information system and for excel file/format either daily , weekly and monthly *FHSIS | None | 4 hours | |||
| *CareSpan | 3 minutes per patient | ||||
| *Excel File/format | 3 minutes per patient | ||||
| 2.1 Encode all dispensed medicines & medical supplies to the electronic Logistics Management Information System (eLMIS) | None | Depends on the free time (no clients) | Pharmacy Assistant | ||
| 2.2 Verify/check first the location of reported cases. 2.3Encode/report data for online reporting to PIDSR and online excel format for DRRMH | 2hours (depends on the distance of the reported barangay with cases) 20 minutes | DSU-Encoder Sanitary Inspector DSU-Encoder | |||
| TOTAL | NONE | ||||
-25-
Frontline Service: Conduct Inventory of Medicines and Medical Supplies
Description of service: Counting of Drugs & Medicines and Medical Supplies monthly either from PHO and LGU
| Office or Division: | Municipal Health Office-Health System Support Unit | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2G-Government to Government | ||||
| Who may avail: | |||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| Inventory of drugs & medicines and medical supplies | 1.Counting the remaining items of drugs & medicines and medical supplies (monthly) | None | Depends on the remaining volume of items | BNB Pharmacist Pharmacy Assistant | |
| 2.Checking the item balances (received items versus dispensed items) | |||||
| TOTAL | NONE | ||||
-26-
Frontline Services: Formulation of Work and financial Plan under Philippine
Multisectotal Nutrition Project (PMNP)
Description of service: Implementation of Work Plan
The Philippine Multisectoral Nutrition Project (PMNP) is a Government of the Philippines initiative , with financing from the World Bank to increase delivery of nutrition and health services in 275 municipalities across 13 regions in the country including CALABARZON. Via tripartite partnership between the Department of Health, INICEF and the World Bank, UNICEF providing technical expertise in project evaluation, Social and Behavioral Change (SBC), third-party verification (TPV) of Performance-based Grants (PBGs) and PMNP Fiduciary Systems, and capacity building on nutrition and primary health care for the PMNP.
With support from UNICEF, the first third-party verification of Performance Based Grants to Local Government Units (LGUs) was successfully completed, enabling the disbursement of the first tranche of funds to 235 municipalities. Additionally, UNICEF and the DOH have developed individual municipal data profiles for the 235 target municipalities in Luzon, including Municipality of Quezon. These profiles are helping to inform and guide localized planning and monitoring of nutrition activities at the municipal level.
This project is focus on the improvement of Nutrition and Health of children & mothers to reduce stunting in the LGU. Thru Project, Programs and Activities (PPAs):
- Support to Service Delivery Enhancement – to provide resources to support the strengthening of the primary care service delivery:
- Service Delivery Enhancement
- Supplies & Equipment
- Medicines & Nutrition Procurement
- LGU Operations for the implementation of the First 1,000 days strategy : Mobilization and Stakeholder Engagement Activities identified by the MNCs
| -27- |
Technical Session
| Office or Division: | Municipal Health Office / Health Support System Unit | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2G- Government to Government | ||||
| Who may avail: | Barangay Stakeholders – BHW / BNS | ||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| BNAP Work & Financial Plan PMNP Funds-PBGs | MNAO PMNP-Personnel DOH/World Bank | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| BNAP | 1.1Set meeting for BNS and BHW Leaders with SB committee of Health 1.2 Guide to formulate Barangay Nutrition action Plan | None None | 6 hours | MNAO Technical Manager HEPO PMNP Project Associate Nutrition Officer | |
| PMNP Work Financial Plan | 2.1 Formulate PMNP Work & Financial Plan | 4 hours | |||
| Implementation of Plan | Prepare documents for purchasesReceived and process paymentsDistribute to the target barangay StakeholdersFacilitate updating and monitoring session with Community Health volunteers and Health facility staffCoordinate/report to the MHO and MTWG for project updates | 20 minutes Depends on the distant of barangays 20 minutes | Assistant TM/Encoder Technical Manager HEPO Assistant TM/Encoder Technical Manager HEPO | ||
| TOTAL | |||||
-28-
| FEEDBACK AND COMPLAINTS MECHANISM |
| How to send feedback | Verbal feedback of clients: direct to the health personnelWritten feedback: Answer the client feedback form and drop it at the designated drop box in the Triage area |
| How feedbacks are processed | Every month, the Human Resource Officer opens the drop box and compiles and records all feedback submitted. Feedback requiring answers are forwarded to the person or division and they are required to answer within 5 days of the receipt of the feedback. |
| How to file complaint | Answer the client Complaint Form and drop it at the designated drop box in the Triage Area. Complaints can also be file via telephone. Make sure to provide the following information: -Name of person being complained -Incident -Evidence For inquiries and follow-ups, clients may contact the following number: 0969-623-6364/0998-987-2483 |
| How complaints are processed | The Human Resource Officer opens the complaints drop box on a monthly basis and evaluates each complaint. Upon evaluation, the HR shall start the investigation and forward the complaint to the relevant office for their explanation. The HR will create a report after the investigation and shall submit it to the Head for appropriate action. |
| Contact Information | MHO/RHU: 0969-623-6364 / 0998-987-2483 |
-30-
Frontline Service: Preparation of Proposed Annual Budget and Formulation of Plans
Description of service: Prepare of proposed annual budget and formulate plans:
- Proposed Annual Budget
- Project Procurement Management Plan
- Annual Procurement Plan
- Proposed Program Fund
- Annual Procurement Plan – Common-Use Supplies and Equipment
- Other Plans
- Disaster Risk Reduction Management Plan for Health (DRRM-H)
- Gender and Development Plan (GAD Plan)
- Local Nutrition Action Plan (LNAP)
- Local Investment Plan for Health (LIPH)
- Annual Operation Plan (AOP)
| Office or Division: | Municipal Health Office-Health System Support Unit | ||||
| Classification: | Simple | ||||
| Type of Transaction: | G2G-Government to Government | ||||
| Who may avail: | |||||
| CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Budget Call Letter Forms for budgeting | From Mayors Office Budget Office / GAD Office / PHO | ||||
| CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
| Preparation and Submission of Plans | 1.Attendance to meeting for the for the preparation of plans and budget | None | 3 hours in the local meeting 8 hours (provincial level) | MHO Head Nurse/MNAO Administrative Staff | |
| 2.Formulation of plans/ annual budget | None | 2-3 weeks | |||
| 3.1 Finalization of Annual Budget 3.2 Finalization of Plans | None | Depends on the deliberation of budget ceiling/ on NTA Depends on the given deadline | |||
| 4. Printing for signs and approvals | none | 8 hours | |||
| 5.Forward and submit to the responsible department and offices | None | 10 minutes (local) 8 hours (provincial level) | |||
| TOTAL | NONE | ||||
-29-