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Tuesday, September 9, 2025

Citizen’s Charter

General Services Office

PREPARATION OF ATTACHMENTS OF DISBURSEMENT VOUCHER PROCUREMENT OF GOODS, INFRASTRUCTURE, PROJECTS, AND CONSULTANCY SERVICES

Office or Division:ADMINISTRATIVE DIVISION
Classification:Simple
Type of Transaction:G2G – Government to Government, G2B – Business
Who may avail:Quezon Municipal Government Offices / Departments, Suppliers, Contractors, Dealers
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. BAC FormsBids and Awards Committee
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. BAC Forms are forwarded to the Administrative Division.1.1. Receives and records documents / Conducts evaluation of completeness of documents.   1.2 Prepares attachments of the disbursement voucher upon delivery.None              5 minutes per transaction           1 dayAdministrative Staff
2. Receive the documents.Forwards the documents to the end userNone5 minutes per transactionAdministrative Staff
 TOTALNone1 day and 10 minutes 

The attachments of vouchers including Purchase Order, Acceptance and Inspection Report, Requisition and Issue Slip / Inventory Custodian Slip / Property Acknowledgement Receipt, Waste Materials Report, and Pictures are being prepared as part of the requirements in the payment for services rendered or goods delivered, including claims on Infra, Supplies and Materials Maintenance, Security, and other related Services rendered by contractors & suppliers under Contracts, Purchase Order, et.al.

2. ISSUANCE OF GENERAL CLEARANCE

General Clearance is issued to government employees/officials who transferred to another government agency, retired, resigned, dismissed, or separated from the service. A clearance from his / her office certifying that he/she is cleared from the property accountability is the documentary requirement needed to support the issuance. (Sec. 161 of COA Circular 92-386)

Office or Division:ADMINISTRATIVE DIVISION
Classification:Simple / Complex
Type of Transaction:G2G – Government to Government
Who may avail:Quezon Municipal Government Offices / Departments – Officials and Employees
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. General Clearance Form (1 original copy)Human Resource Management Office
2. Office Clearance – No Property Accountability (1 original copy,1 duplicate copy)Concerned Department/Offices
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submits request for processing of General Clearance, with complete requirements1.1. Receives, records, evaluates, initials, and approves the request   a. Rank-and-File & Contractual b. Department Heads/Accountable Officers/Elected OfficialsNone                          1 hour   5 working daysAdministrative Staff           GSO    
2. Receives approved General ClearanceReleases approved ClearanceNone10 minutesAdministrative Staff
 TOTALNoneRank-and-File & Contractual: 1 hour & 10 minutes Department Heads/ Accountable Officers/ Elected Officials: 5 Working days & 10 minutes 

3. INSPECTION OF DELIVERIES OF GOODS AND SERVICES

Inspection of deliveries by an authorized Technical Inspector is conducted to determine if the items conformed to the specifications set forth on the Purchase Order / Supplies Delivery Agreement and/or Contracts or Agreements.

Office or Division:SUPPLY AND PROCUREMENT DIVISION
Classification:Complex
Type of Transaction:G2G – Government to Government, G2B – Government to Business
Who may avail:Quezon Municipal Government Offices / Departments, Suppliers, Contractors, Dealers
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Delivery ReceiptsSupplier
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submits delivery receipts1.1. Receives delivery receipt   1.2 Inspects deliveries   1.3 Submits inspection report for review, initials, and approval of the report   1.4 Approves / Signs inspection column (AIR)None              5 minutes     1 day     30 minutes           30 minutesProcurement Services Staff   Procurement Services Staff   Procurement Services Staff         GSO    
 TOTALNone1 day, 1 hour, and 5 minutes 

4. JOB ORDER (Repairs and Cleaning)

The Job Order Form is being issued to the requesting offices that need the maintenance service of the department. It is also to monitor that the request for repair and/or cleaning of office furniture, equipment, and facilities had been acted on effectively and efficiently.

Office or Division:ASSET AND PROPERTY DIVISION
Classification:Simple
Type of Transaction:G2G – Government to Government
Who may avail:Quezon Municipal Government Offices / Departments
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Letter Request/verbal/phone request/emailClient
2. Job Order FormGSO
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submits a request for Repair/maintenance/ cleaningReceives, records & approves RequestNone    5 minutesAdministrative Staff  
2. Wait for action taken2.1 Delegates the Job Order to the concerned personnel (electrician, utility, janitorial)   2.2 Secures needed materials   2.3 Acts on the requestNone5 minutes             10 minutes     1 dayGSO             Supply Management Staff   Asset and Property Division Staff
2. Signs the Job Order (Acknowledged portion)Submits accomplished job order reportNone15 minutesAdministrative Staff
 TOTALNone1 day and 35 minutes 

5. REQUEST FOR LOGISTICS / MANPOWER ASSISTANCE (SOUND SYSTEM/ TABLES/ CHAIRS/ ROSTRUM)

The office provides logistics such as tables, chairs, sound system, etc, as well as manpower assistance to government-sponsored and approved activities within the municipality

Office or Division:ASSET AND PROPERTY DIVISION
Classification:Simple
Type of Transaction:G2G – Government to Government, G2C – Government to Citizen
Who may avail:Any individual, group, company
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. Letter Request/verbal/phone request/emailClient
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submits a request for Repair/maintenance/ cleaningReceives, records & approves RequestNone    5 minutesAdministrative Staff  
2. Wait for action taken2.1 Checks availability of the requested logistics   2.3 Acts on the requestNone5 minutes       1 hour  Supply Management Staff     Asset and Property Division Staff
2. Signs the logbook for the requested logisticsLogs the requested logisticsNone15 minutesAdministrative Staff
 TOTALNone1 hour and 25 minutes 

6. PROCUREMENT OF COMMON-USE SUPPLIES AND EQUIPMENT

The procurement of CSEs will be based on the result of the evaluation of whether all items are to be procured through agency-to-agency, public bidding, and/or other modes of procurement, or in some instances, items that are available on stocks can be withdrawn through RIS.

Office or Division:SUPPLY AND PROCUREMENT DIVISION
Classification:Highly Technical
Type of Transaction:G2G – Government to Government
Who may avail:Quezon Municipal Government Offices / Departments
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. APP-CSEClient
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submits APP-CSE1.1. Receives APP-CSE   1.2 Consolidates APP-CSE   1.3 Prepares procurement documents   1.4 Approves documentsNone              5 minutes     14 days     5 days       1 dayAdministrative Staff   Supplies Management Staff   Procurement Services Staff       GSO
 TOTALNone20 days 

7. ISSUANCE OF COMMON-USE SUPPLIES AND EQUIPMENT, POL (PETROLEUM, OIL, LUBRICANTS), AND MOBILE AND INTERNET LOAD

Issuances of these CSEs, POL, and load to requesting offices and departments need to be supported with RIS to replenish the number of items issued to allocate to another procurement of supplies and or equipment.

Office or Division:SUPPLY AND PROCUREMENT DIVISION
Classification:Simple
Type of Transaction:G2G – Government to Government
Who may avail:Quezon Municipal Government Offices / Departments
CHECKLIST OF REQUIREMENTSWHERE TO SECURE
1. RISGSO
CLIENT STEPSAGENCY ACTIONSFEES TO BE PAIDPROCESSING TIMEPERSON RESPONSIBLE
1. Submits RIS1.1. Receives RIS   1.2 Check the availability of CSE, POL, and load.   1.3 Approves RIS   1.4 Issues CSE, POL, and/or loadNone              5 minutes     5 minutes     15 minutes       15 minutesAdministrative Staff   Supplies Management Staff   GSO       Procurement Services Staff
 TOTALNone40 minutes 
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedbackVerbal (thru actual conversation or call via hotline) Written or Electronic
How feedbacks are processedReviewed by General Services Officer
How to file a complaintVerbal (thru actual conversation or call via hotline) Written or Electronic
How complaints are processedReviewed by General Services Officer and/or escalated to Grievance Committee
Contact Information of CCB, PCC, ARTA 
OfficeAddressContact Information
General Services OfficeMunicipal Compound, U. Camacho St., Brgy. 4 Poblacion, Quezon, Quezon0961 894 4658 lgugsoquezon2@gmail.com