CITIZEN’S CHARTER

OFFICE OF THE MUNICIPAL ENGINEER

OFFICE OF THE MUNICIPAL ENGINEER SERVICES

BUILDING MAINTENANCE

To provide technical and working expertise to different request made by different Departments, Agencies and Municipality of Quezon as a whole.

Office or Division:	Office of the Municipal Engineer
Classification:	Highly Technical
Type of Transaction:	G2G (Government to Government)
Who may avail:	Residents of Quezon, Quezon
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Letter-Request (job description and pictures)Thru Phone Request (emergency o urgent request)Walk-in
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Letter-Request from various barangay constituentsReport the concern thru phoneWalk-in	Inspection by Building Maintenance Personnel   Evaluation of reported area/site involved.Preparation of Program of Works.	None	3 days	Municipal Engineer & MEO Personnel
	Inform the client of the project’s status.   Approval of project is subjected to availability of materials.	None	With available materials – 15 days   If materials are unavailable – variable	MEO Personnel       Municipal Engineer
TOTAL		None	18 days (with available materials   Variable (if materials are unavailable)

ROAD AND OTHER HORIZONTAL PROJECTS REPAIR

To provide technical and working expertise to different request made by different Departments, Agencies and Municipality of Quezon as a whole.

Office or Division:	Office of the Municipal Engineer
Classification:	Highly Technical
Type of Transaction:	G2G (Government to Government) G2C (Government to Client)
Who may avail:	Residents of Quezon, Quezon
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Letter-Request (job description and pictures)Thru Phone Request (emergency o urgent request)Walk-in
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Letter-Request from various barangay constituentsReport the concern thru phoneWalk-in	Inspection by Municipal Engineering Office Personnel   Evaluation of reported area/site involved.Preparation of Program of Works.	None	3 days	Municipal Engineer & MEO Personnel
	Inform the client of the inspection’s status.   Approval of project is subjected to availability of materials.	None	With available materials – 15 days   If materials are unavailable – variable	MEO Personnel       Municipal Engineer
TOTAL		None	18 days (with available materials   Variable (if materials are unavailable)

EXCAVATION CLEARANCE PROCESSING

Excavation clearance processing.

Office or Division:	Office of the Municipal Engineer
Classification:	Simple
Type of Transaction:	G2C (Government to Client)
Who may avail:	Residents of Quezon, Quezon Contractors and House/Building Owners
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Completely filled-up Application Form for Excavation, Sewer Connection and Pole/Attachment clearance. Form is available at the Office of Building Official/ Office of the Municipal Engineer		Application Form is available at the Office of Building Official/ Office of the Municipal Engineer
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Fill up Excavation Form and submit Application at the Office of Building Official/ Office of the Municipal Engineer	1. Check / Evaluate all documents submitted by the applicant to the Office of Building Official/ Office of the Municipal Engineer	None	1 day	Municipal Engineer & MEO Personnel
2. To be notified by the inspector thru phone.	2. Subject to Inspection and Recommendation for Approval / Issuance of Clearance by the Municipal Engineer	None	2 days	Municipal Engineer & MEO Personnel
3. Claim the Excavation Permit at the Office of Building Official/ Office of the Municipal Engineer	3. Releases Clearance and endorse to the Office of Building Official/ Office of the Municipal Engineer for Excavation Permit	None
TOTAL		None	3 days

PREPARATION OF DETAILED ENGINEERING

Survey of proposed site, site investigation, preparation of design plans, technical specification, quantity and cost estimates, program of work and construction schedule.

Office or Division:	Office of the Municipal Engineer
Classification:	Highly Technical
Type of Transaction:	G2G (Government to Government) G2C (Government to Client)
Who may avail:	Residents of Quezon, Quezon
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Letter-RequestThru Phone RequestWalk-in
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	Survey of possible site for program of estimates in coordination with barangay officials, school officials and residents of Quezon, Quezon.	None	day for 1-3 projects   days for 4-6 projects   days for 7 or more projects	Municipal Engineer & MEO Personnel
Letter- Request from various officials, barangay, school and residents of Quezon, Quezon.Report the concern thru phone.Walk-in	2. Evaluation and inspection of reported are/site involved.	None	2 days	Municipal Engineer & MEO Personnel
	3. Submit to the Municipal Engineer the list of proposed infra- projects.	None	1 day	MEO Personnel
	4. Preparation of Detailed Engineering	None	7 days	MEO Personnel
	5. Transmit the result to the requesting party (for letter request from requesting party)	None	1 day	Municipal Engineer
	6. After the preparation of detailed engineering, all documents will be forwarded to the Infra-committee for screening in the public bidding.	None	1 day	Municipal Engineer

TOTAL

None

13 days for 1- 3 projects   14 days for 4- 6 projects   15 days for 7 or more projects