MSWDO Operation Manual 2025 – Quezon, Quezon

This manual serves as the official guide for the Municipal Social Welfare and Development Office (MSWDO) of Quezon, Quezon. It outlines the office’s vision, mission, policies, organizational structure, and programs for children, youth, women, senior citizens, PWDs, and vulnerable sectors. It also provides standards for disaster response, financial/resource management, and community welfare to ensure efficient, transparent, and people-centered service delivery across all 24 barangays

TABLE OF CONTENTS

I.          Introduction/Rationale                                                                                     1-2

II.         Historical Background                                                                                     3-6

                  A. Statement of full devolved functions, services and facilities

                  B. Statement of Capacity Development

                  C. Statement of full assumptions

III.        Vision/Mission/Goal/Objective                                                                        6-7

            a. LGU VMG

            b. MSWDO VMG

IV.        Clientele/beneficiaries                                                                                     7-8

V.         Geographical Coverage of Operation                                                            8

VI.       General Policies                                                                                              8-9

VII.       Administration and Organization                                                                    9-17

            A. Functional Organizational Structure and Management Structure

            B. Human resource Management and Personnel

            C. Volunteers Management on Disaster Risk Management & Response

            D. Efficient Financial and Material Resource Management

            E. Availability of Support Services

            F. Manpower Management

VIII.      Programs and Services                                                                                 17-28

IX.        Helping Strategies                                                                                          28-32

X.         Documentation

XI.        Reporting

XII.       Evaluation and Monitoring

XIII.      General Forums

XIV.     Physical Environment

I           INTRODUCTION/RATIONALE

HISTORY says… that in the earlier part of the Year 1672, a boat bearing a Franciscan friar was drifted by a strong current on the southernmost part of the small island of ALABAT, saw the fertility of the soil, founded a village and enacted a church (the ruins can still be seen under the roots of a huge BALITE tree). However, notorious pirate named LAM ONG led numerous raids on the settlement and eventually succeeded in destroying the defenseless town. Then in 1688 the friars led the EXUDOS of the people, coasted the seashore along the Lamon Bay, selected a site which is not the town of Gumaca, built fortification and watch towers to counter attack the pirates. As the raids stopped in 18^th century, the early settlers took their return journey to the nearly forgotten town and called it “Silangan”, signifying the rising of the sun.

With the desire to be an independent municipality, a delegation from Silangan went to Manila and with the help of the then Commissioner Manuel Luis Quezon and representative Gregorio Nieva, Governor Burton Harrison issued Executive Order 100, series of 1913, creating the Municipality of Quezon effective January 01, 1914, composing the barrios of Silangan, Villa Francia, Cagbalogo, Villa Gomez, Sabang, Tagkawa, Caridad, Apad and Guinhawa. Don Simon Oliveros was elected first town Mayor and subsequently the first Municipal Hall was built. Slowly it gained full stature of a town legitimated by economic and social growth.

In 1918, through Executive Order No. 8, series of 1918 of the Governor – General, the barrios of Montana and Mascarina was annexed to the Municipality of QUEZON. As the town progresses and population increases more and more barrios were created namely; the barrios of Gumubat, Villa Mercedes, Villa Belen, Del Pilar, Argosino and Cometa.

QUEZON, QUEZON is now composed of eighteen (18) rural Barangays and six (6) urban Barangays in the Poblacion. The area is categorized as a fifth class Municipality. The people who are mostly Catholics comes alive as they celebrate town fiesta every 3^rd of May when fluvial procession can be witnessed in honor of the HOLY CROSS, found to be drifting against the sea water current during the ancient times.

The Municipality of QUEZON (formerly Barangay Silangan of Gumaca, Quezon) is a fourth class town, one of the 10 Municipalities under the administrative jurisdiction of the 4^th Congressional District of Quezon Province. It is bounded on the south by the Municipality of Gumaca,Quezon; easthern part of Calauag, Quezon; Plaridel Quezon and Atimonan on the western part of the Municipality; and Pacific Ocean on the northern part. This quiet town is a 45 minutes motorboat ride from Gumaca, Quezon on normal weather condition and in about an hour or more whenever there is weather disturbance.

QUEZON, QUEZON one of the three (3) coastal Municipalities of ALABAT ISLAND, located at its southern tip, ALABAT, the mother town is at the center and the town of PEREZ at the northern part.

Based on the recent survey of the PSA (20), it has Fifteen thousand Eight hundred Sixty-Nine (15,869) population with average family members of five (5) in a seven thousand one hundred twenty-two and two hundred (7,122.200) hectares land area. It covers 18 rural Barangays and 6 Urban Barangays, a total of 24 Barangays, Labor Force of 5,815 divided to fishing (1966), Agri-related or farming (2,515), manufacturing (14), Transport (475), Forestry (1) Business (502). There are transient Dumagats during lean season from nearby town of Alabat nearly 4-5 families.  Poverty Incidence rate is 2.30%.

On targeting of clientile, there are about 685 HHs/Beneficiaries latest Pantawid Pamilyang Pilipino Program grantees.The recent listahanan result as of year December 01, 2024, 5,895 Individuals/ 1,075 HHs while non-poor 8,890 individulas. Also, there are raw datas  available  in the MSWDO such as 107 persons with disabilities; 88 solo parents;  2,308 citizens/older persons; 256 out of school youth; 2-4 Child abuse case in a year; 2 CICL case for the past 3 years and 11 CAR cases,  16 CEDC ; 300-400 (3-4 years old children) average number of enrolees per year; and 0-1 VAWC cases average per year and 23 Indigenous persons.

On the recent Socio-Environment Risk and Vulnerability Analysis Matrix of the Province, it was concluded that at least seven (7) coastal Barangays such as Mascarina, Montana, Caridad, Tagkawa, Villa Mercedes, Argosino and Villa Gomez are at risk to flooding. In the Municipality, top 5 risks are: Flood; Rain Induced Landslide; Earthquake Induced Landslide; storm surge and ground shaking. For the years without pandemic, our office has recorded at least 200-400 families affected by typhoon signal 3 or 4 but ordinary typhoon below 200 families.

The result of 2024 Family Risk Vulnerability Assessment (FRVA) survey revealed that top 5 problem of our constituents to be addressed are the following:

1) Walang Health Insurance

2) May mga vices smoking at drinking alcohol beverages

3) Paghiram ng pera sa kamag-anak

Top 3 Risks Per Category

Individual Life Cycle Risks: Hindi nakapag-pre natal check-up, pagbubuntis at panganagnak at bahay na gawa sa light materials/salvaged materials

Economic Risks: Paghiram ng pera sa kamag-anak, walang life insurance, walang health insurance

Environmental Risks: Biktima ng bagyo o tagtuyot, biktima ng sunog

Social and Governance Risks: Di kasapi ng anumang organisasyon, di nakikilahok sa aktibidades ng komunidad, di bumubuto

The Official LOGO/ SEAL

The official seal of the Municipality of QUEZON is being symbolized by a picture of Manuel Luis Quezon confined within a “ Q “ sign and year 1914 when the Municipality of Quezon, Quezon was created in honour of the great man. Coconut trees connotes that the area is agricultural in nature and one of the major source of income is farming. On the right side are motorboat and fish which symbolizes fishing as other source of income. Six (6) stars beneath the picture represents the six urban Barangays in poblacion area; the laurel leaves on the lower portion signifies the nine (9) Barangays facing the Lamon Bay area and nine (9) at the Pacific side of the town. Dark blue color magnifies that Quezon, Quezon is an island Municipality; green color signifies agriculture; light blue and yellow colors indicates that QUEZONIANS are at peace and never stop aiming for the best.

II          Historical Background

            In 1992, first devolution took place pursuant to Republic Act Nos.7160 also known as The Local Government Code of 1991. Everything was fully devolved from PPAs, Assets, Records, Personnel and funding.

            The establishment of MSWD office and attaining the title as Municipal Social Welfare and Development Officer was not that easy. It took me 2 Municipal Mayors before it was realized. From 1992 to May 1999, a Social Welfare Officer III position remains until on June 10,1999 until the date under the leadership of Mayor Magsaysay V. Oliveros, when finally, the MSWDO position and the MSWD office was created with only two (2) support staff who were both job order. In 2017 they were replaced by 2 staff, 1 DCW item and JO and a total of seven (7) in 2021 to date. Slowly rise in amount of allocation and provision of basic facilities and equipment were there and still there.

            The RA 9433 or the Magna Carta for Public Social Workers was passed 2007 but no implementation happened despite number of request letters, Hazard pay and monthly subsidy for the MSWDO materializes 2013 and up the present. Since the MCPSW included the Public Social Welfare Development Workers, the MSWDO even requested inclusions of all staff, PS limitations never permits, it was just last year 2021 when we saved some amount from PS allocations, the 1 DCW item and 1 casual regular staff were provided partial hazard pay.

            In 2022, here comes another devolution, the Mandanas Ruling. As the Devolution Transition Plan of the LGU was being crafted, the plantilla positions of 1 Social Welfare Officer 11, 2 Social Welfare Officer 1, 2 Social welfare Assistant and Aide, 1 project development officer 2 were included.

1. STATEMENT OF DEVOLVED FUNCTIONS, SERVICES AND FACILITIES

The Republic Act 7160 otherwise known as the Local Government Code of 1991 brought tremendous impact on the governance at all levels in the country on how to operationalize the devolution of different programs and services from the national government. And on its implementation phase, the Municipality of QUEZON tried to reach out basic sectors thru the implementation basic social welfare and development programs and services. There are devolved and non-devolved programs and services that are implemented and not yet implemented due to lack of manpower. Municipality of QUEZON as one of the 5^th class municipalities in the Province of Quezon was able to deliver services particularly on the social welfare programs and services as stipulated in RA 7160 and enacted Municipal Ordinances are responses to the emerging needs of the populace especially the marginalized sectors and people in need.

• STATEMENT OF CAPACITY DEVELOPMENT

The Municipal Social Welfare and Development Office (MSWDO) performs the functions stipulated in the local government code utilizing its limited workforce composed of one (1) Plantilla position, one (1) casual-regular staff, three (3) job orders. Its implementation is being challenged by the kind of workforce that the office have which are mostly temporary in nature (job order staff) thereby sustainable implementation of the programs and services were jeopardized.

It has been thirty (30) years since the enactment of the law on the first devolution. The MSWD Office had twice service delivery assessment by the DSWD Standards Unit, and it’s been the staffing pattern that deprived us to gain gold rating on 2016 and be fully functional status on 2019, despite these failure, the municipal government through the MSWDO were able to gain different recognitions.

Here comes another devolution, the MANDANAS RULING. There are additional functions and services that are about to devolve from the year 2022 to 2024 requires specialized skills of a registered social worker as a case managers and program technical persons.

First devolution is quite different as of today’s situation. Special cases concerning children and women is increasing in number, services are complicated per policy guidelines.

Shortage in manpower brought us to an option where overtime or extension of daily work is a must. That even Saturdays and Sundays for a long time are working days too.

• STATEMENT OF FULL ASSUMPTIONS

QUEZON, QUEZON has a projected 17,017 inhabitants in 24 Barangays with estimated 3,942 households, 4,431 families and existing 1,040 poor families with 4Ps and 1,216 poor families newly identified by the Listahanan year 2020.

With the increasing number of populations vis a vis increasing number of people in need of social welfare programs and services especially surging in children of special needs, gender-based violence and children-in-conflict with the law and at risks, persons who used drugs, people with mental issues this pandemic, etc. Complex situations needs workforce with specialized skills and technical know-how.

Per DSWD AO #07, S. 2012 – guidelines for local government units in social welfare development service delivery system on Human Resource and Development, for 5^th and 6^th class municipalities and DSWD AO #13, S. 2005, Standards for Community Based Services are the following:

In every 5^th class Municipality, there must be Social Welfare Officer II or in every 3000HH: SWO II, to perform specialist function in case, group and family particularly in the delivery of protective services;

Social Welfare Officer I or a Community Development Officer in every 3000 HHs, to perform generalist functions in case, family, and group work.

Community Development Officer – equivalent to SWO I, for every 5000HHs, to perform Community Organizing or Community Development work;

Other direct and support service in the operation of MSWDO are: Project Development Officer, Livelihood Development Officer, Youth Development Officer, Social Welfare Assistant, Social Welfare Aide, Nutritionist, Administrative Assistant III, Administrative Assistant or Encoder, Driver I, Administrative Aide VI

On Case Management: for generalist approach – 60 individuals, 3-5 group work/family, 1 community per registered social worker

For specialist approach (legal case management) 20 individuals, 2 group work for community organizing, 10 groups for small enterprise and 3 communities per 1 registered social worker.

The sole registered social worker in the LGU has been a generalist and specialist for 3 decades. It’s about time to delegate functions following strictly a social work helping process.

DSWD Transition Plan in response to Mandanas Ruling, major programs to fully devolved are: by 2022, Recovery and Reintegration Program for Trafficked Person (RRPTP); by 2023, Supplementary Feeding Program, and by 2024, Sustainable Livelihood and KALAHI. There are additional services to be devolved that are mentioned in the Inventory of services form.

With the number of clientele and legal bases, with the nature of our function-frontline service provide, we are hopeful that long overdue respect be granted for efficiency reason and fairness.

The DSWD is committed to promote the welfare of the disadvantaged sectors in terms of physical, mental and social well- being. As such, it has always been always developed programs and services focused on the rehabilitation of individuals, families and communities.

In 1992, the Department committed its full support to devolution as embodied by the Local Government Code of 1991 therefore the LSWDO is also committed toimplement the devolved programs and services of the department.

Starting FY 2022, LGUs are expected to gradually scale up their services to fully assume the devolved functions, services, and facilities under section 17 of the LGC and other pertinent laws (Annex A), as the NGAs shift their focus from direct service delivery to setting policy and service delivery standards, capacitating, and monitoring LGU performance as provided under BDM Budget Memorandum No. 138 dated January 06, 2021.  Moreover, Section 10 of EO No. 138 dated June 01, 2021 provides that all LGUs shall prepare their Devolution Transition Plan-DTPs in close coordination with NGAs concerned. The DSWD as the key player in the implementation of social welfare and development programs and services is directing its initiatives in preparation for the full implementation of the “Mandanas Ruling” Pursuant to Section 2 (a) of the LGC of 1991 (RA 7160), the State shall provide for a more responsive and accountable local government structure instituted through a system of decentralization whereby LGUs shall be given more powers, authority, responsibilities, and resources.

Compliance to service delivery standards (Annex E). The LGU shall develop mechanisms to continually upgrade their services to ensure the quality of LGU service delivery and enforce quality assurance and compliance; to manage performance reporting and performance improvement, to inform LGU plan formulation, budgeting, procurement activities and human resource management; to create incentives for innovations; and to shape the expectations of the Public of LGU services.

III – VISION, MISSION, GOALS AND OBJECTIVES

A.1.  LGU VISION

Quezon, Quezon in 2030 & Beyond:

The gateway to the Vibrant Agri-Eco-Tourism Economy of the island of ALQUEREZ: (economic) a resielient, safe and progressive community (infrastructure) uplifted by healthy, empowered and united citizenry (social) with competent leaders and public servants towards good governance (institutional) nurturing the faith, natural resources, culture and arts (environmental).

A.2. .LGU MISSION

To wholeheartedly and willing serve with transparency, honesty and compassion through development programs uplifting the standard of living and livelihood of citizenry. 

            A.3. Goals and Development

• A livable community through enhanced delivery of social services f for a healthy, proactive and empowered citizenry;
• A sustainable and innovative community -driven agriculture and tourism development;
• A Balanced Ecosystem and Pollution-Free Municipality;
• A Disaster-Risk Resilient Quezonians;
• An Improved Infrasructure for All; and
• A Sustainable and Proactive Governance, Strengthening Inclusive Development of the Municipality.

B.1.  MSWDO VISION

Isang lipunan na kung saan ang bawat tao, pamilya at pamayanang kapuspalad at lantad sa anumang uri ng panganib at kapahamakan ay aktibong kumikilos upang matamasa ang matiwasay at maunlad na pamumuhay.

• The Municipal Social Welfare Development Office have envisioned a Municipality where the poor, vulnerable and disadvantaged individuals, families and communities are empowered for an improved quality of life and ensure total human development and Social protection

B.2.  MSWDO MISSION/MISYON

Maipatupad ang angkop na mga polisiya, programa, proyekto at serbisyong panlipunan na nagdudulot ng proteksyon sa mga karapatan at sapat na pangangalaga sa bawat tao, pamilya at pamayanang kapuspalad at lantad sa anumang uri ng kapahamakan sa 24 barangay sa pamamagitan ng pakikipag-ugnayan at pakikipagtulungan sa iba pang ahensya ng pamahalaan, pribadong organisasyon at mga samahan (po’s at go’s) mula sa iba’t-ibang sektor.

• To develop, implement and Coordinate Social Welfare Programs, Projects and Activities that will ensure effective and efficient General Public Service.
• Promote the rights and welfare of the poor; vulnerable and disadvantaged individuals, families and communities that will contribute to poverty alleviation and empowerment through social welfare PPAs to 24 Barangays of Quezon

B.3. MSWDO GOALS/ LAYUNIN

Makapagpaloob ng tulong sa mga barangay, pribadong organisasyon at mga samahan NGO’s, PO’s mula sa iba’t-ibang sector ng lipunan at iba pang ahensya ng pamahalaan upang angkop na maipatupad ang mga program, proyekto at serbisyo na makapagpapakilos sa bawat tao, pamilya at pamayanang lantad sa anumang uri ng panganib at kapahamakan at iba pang sector na pinaglilingkuran upang masiguro ang maunlad na pamumuhay

• Provision of social protection programs and services and Coordination and networking with GOs,NGOs,POs,CSOs and other stakeholder

OBJECTIVES: manage an office that will respond to the needy ones and on call duty as the need arise to enable, individual/families in crisis situation meet their basic needs and deal with their problem by providing timely and appropriate assistance.

IV         CLIENTELE/ BENEFICIARIES

1. Children and youth (21 years and below)- who needs substitute parenting during part of the day when parents time are pre-occupied of work and home obligation with other children, abandoned, neglected, orphaned, abused, seasonal orphaned children, children with special needs and disability and children at risk and with conflict with the law.

• Engaged Couple and Married couple with marital relationship difficulties

• Individuals In crisis situation- in needs and incapable

• Persons with disability- physically handicapped, mentally ill, with mental concern, with impairments, others

• Senior citizens- 60 years old and above

• Solo parents- single parent/unwed, separated, spouse in jailed, member of the family acted as head, widow/widower

• Internally displaced persons- victims of man-made and natural disaster/calamities

• Women in especially difficult circumstances (WEDC)

1. Children in especially difficult circumstances (CEDC)

V          GEOGRAPHICAL COVERAGE OF OPERATION

            The office is catering 24 Barangays with 18 rural areas and 6 urban areas, with unofficial count of total population as of 2021 of 17,017. All existing PPAs locally funded and even some from National agencies reaches every Barangays and its needy people. We manages the Senior Citizens Center located at Poblacion 5 and Bahay Tuluyan nearby the Municipal compound as an extension of services. When there’s a need to help clients from nearby towns, we do help assist, too. The office serves as an extension of all LSWD offices when client from all over the country requires us to respond to.

VI         GENERAL POLICIES

            The head of the agency is the local chief executive. The head of the office oversees the proper implementation of PPAs and Services, performance of the personnel and resource management.

            Existing rules and guidelines pertaining to functions in the office were obliged and good working relationship is instilled to all staff and other co-employees. It is an SOP that “walang kliyente aalis ng opisina na walang serbisyong naibigay”. Be honest to DTR and hours of time-in and out, be polite and accommodating to everyone.. “No kamag-anak to have special treatment “, a must to know all programs so she/he can be of service when certain focal person is not around. All for one, One for all in all activities or events that the office are about to do. Office must stand out performance wise. Overtime is a choice to accomplish things for good. We uphold data privacy and we protect confidentiality in actions as a helping process.

We stand, It is social Work in an administrative setting and not administrative in a Social Work setting which distinguishes the direction of the social welfare agency from other kinds of enterprise.

PROTECTION POLICIES TO ALL SECTORS

It is the policy of this office to protect the privacy and confidentiality of all personal information of our clients/beneficiaries.

1.  Personal information will only be collected in so far as it relates to the programs/services/interventions of this office.

2.  Records/documents will be kept/stored in a secure and confidential way and shall be destroyed by shredding.

3.  Visual images of children will not be taken, recorded or used for any purpose without the written consent of the parent/legal guardians except if the images are taken by an authorized officer acting in the course of his or her duties, in which case only the parent/guardian and authorized staff will have access to the images.

4.  Confidential conversations that the social workers/staff have with the clients will be conducted in a quiet and private area.  All matters disclosed by the client will be treated as confidential

VII        ADMINISTRATION AND ORGANIZATION

• Ensures the policies, programs, systems and procedures followed through in records keeping, provision of utilities, building and facilities maintenance and management, and other PPEs are properly use and intact.
• Comply on the safety standard
• Provide technical assistance to the LCE, SB, other Employees, Barangay officials, SWD structures, CSOs, POs, etc.
• Ensures duties and functions of assigned personnel are efficiently and effectively done.

1. HUMAN RESOURCE MANAGEMENT and Personnel

            The operation and implementation of different PPAs and Services anchored to the eligible and no-eligible but able and available personnel of the office, to wit:

Municipal Social Welfare and Development Officer- Erma R. Barretto

• formulate measures for the approval of the Sanggunian and provide technical assistance to the Mayor in carrying out measures to ensure delivery of basic social services and provision of adequate facilities relative to social welfare and development service
•  develop plans and strategies and upon approval thereof by the mayor, implement social welfare programs and services
•  identify the basic needs of the needy, disadvantaged and impoverished and develop, implement appropriate measures to alleviate their problems and improve their living conditions
•  provide relief and appropriate crisis intervention for victims of abuse and exploitation and recommend appropriate measures to deter further abuse and exploitation
• Assist the mayor in implementing Barangay level program for the total development and protection of children up to six years old age
•  facilitate the implementation of welfare programs for the disabled, elderly, and victims of drug addiction, the prevention of juvenile delinquency and such other activities which would eliminate or minimize the ill-effect of poverty
•  initiate and support youth welfare program that will enhance the role of   the youth in nation building
• Coordinate with government agencies and non-government organizations who have for their purpose the promotion and protection of all needy, disadvantaged, impoverished groups and individuals particularly those identified to be vulnerable and high risk to exploitation, abuse and neglect
• be in frontline of the service delivery particularly those which have to do with immediate relief assistance in the aftermath of man-made and natural disasters and calamities
• recommend to the sanggunian and advised the mayor of all matters related to social welfare and development services which will improve the livelihood and living condition of the residents and
• exercise powers and perform other duties and functions as maybe prescribed by law or ordinance

            Note: MSWDO performs as SWO II and SWO I duties

Administrative Aid III assigned as focal person for Disaster and AICS

Elser I. Oliveros

• routing of proposals, communications, purchase requests, locators, leave applications and others
• Assist stranded clients and accompany stow-away minors to their homes, hometowns, provinces
• arrange/keep records and files
•  assist in all office’s events/celebrations
• performs simple clerical works and other related tasks
• manages packing and distribution of relief goods
• assist in Disaster operation
• facilitate cash for work, food for work and related program delivery
• in-charge in facilitation of DAFAC
• in-charge of stockroom management
• as AICS focal, process and see to it that petty cash requirements always updated and funds available for use, monitors expenses vs funds availability, entertains and assess walk-in clients and assist other staff as maybe needed especially during conduct of office events

Social Welfare Assistant assigned as Focal person for ECCD Programs

Mary Grace M. Alarzar

• Conduct of information dissemination for the Barangays
• performs other related tasks
• in-charged in the monitoring of supplementary feeding program
• assist the MSWDO in the conduct of CDWs meeting
•  prepares and maintain profile/data of ECCD
• Does communication as need
• Communicate and coordinate with the DSWD regarding SFP, ECCD and concerns
• Maintains profile of children and child development workers
• Attends with the MSWDO regular meetings of the CDWs, writes and log in important notes
• Reminds CDWs updates and work to accomplish per MSWDO instructions
• Facilitates DTR checking of the CDW and processing of their monthly subsidies and other incentives
• Assist the CDWs in the implementation of SFP, reporting, monitoring and conduct of activities

Note: as social work graduate – assists the MSWDO in case management of CICL and VAWC cases.

Administrative Aide III assigned as focal person of youth & solo programs

Kimberly DL. Sisperez

• routing of purchase requests, activity proposals, etc. of solo parents & youth
• Maintains profile of youth and solo parents and logbook
• Assist the MSWDO in the preparation of plans and budget vs expenses monitoring
• Initiate the events for the youth and solo parents
• Prepares application forms, checklist of requirements and ID cards
• Assist in the meetings of solo parent club and youth organizations
• Coordinate with SK chairman and other stakeholders
• Assist youth(s) in special activities funded outside
• Informs MSWDO issues and concerns
• Interview applicants for solo parent registration
• Issue solo parent IDs
• Do other related tasks

Person with Disabilities Affairs Office (PDAO) Focal Person and Social Welfare Officer 1

Dianne G. Morong

• Represent Persons with Disabilities in meetings of local development councils and other special bodies;
• Establish data gathering center for statistics of persons with Disability including children with disability, training and job opportunities and serve as information center of the Municipality;
• Gather and compile relevant data on Persons with Disabilities;
• Establish production and livelihood sheltered workshops for Persons with Disabilities including group homes and training centers that will accommodate severely handicapped people;
• Assist the AO III in the assessment of walk-in clients who needs social work skills, referrals and the likes
• Case Management -conduct intake interviews and home visits for clients in need (e.g., children, elderly, solo parents, persons with disabilities, victims of abuse or calamities).
• Develop, implement, and monitor individualized case plans.
• Prepare and submit social case studies, progress reports, and other required documents and maintain accurate and confidential case files and records.
• Participate in case conferences, inter-agency meetings, and community planning sessions.
• Educate communities on available social services and legal rights and ngage in capacity-building activities and training.

Note: As social work graduate, she does SCSR for referral and intake of clients in crisis situation, case management of CICL and VAWC cases.

Cristian B. Rea

Social Welfare & Development Information Management System Staff/Focal Person

• Develops and implements data and information management system;
• Manage social welfare and development information management system as repository of social protection data;
• Develop and manage on online interactive communication system in different platform and;
• Perform other related tasks as maybe assigned by the MSWDO.

Angel Mae B. Torbezo

PDAO Encoder

• Assist the PDAO Focal Person in gathering, encoding and E-registration of Persons With Disabilities (PWD) in the locality;
• Keeping of the data/records of PWDs;
• Assist in the implementation of PWD PPAs such as, but not limited to PWD ID issuance;
• Represent/alternate the Focal Person in the meeting as needed;
• Discuss related matters once trained and prepared for it;
• Encodes/prepares minutes of meetings;
• Attends to PWD walk-in clients
• Does other task assign in the office.

Kimberly Ann Daluraya

 MGFPS-Focal Person

• APrepares consolidation of Annual GAD Plan and Budget and GAD accomplishments of the LGU;
• Keeping of raw data, records and other documents relative to GAD PPAs implementation;
• Coordinates with different offices issues and concerns in the performance of GAD perspective;
• Coordinates prepared GBPs and ARs and responsible in submitting the same in the E-reporting system of the concerned offices;
• Responsible in encoding and e-reporting of relating to Gender and Development PPAs;
• Receives and files Violence Against Women and Children reports from the VAW desk officers of the 24 Barangays;
• Prepares MGFPS meetings, venue, documentation and other related to it;
• Attends to other office task as needed;
• Prepares ordinary social case study reports and refunds.

Note: as social work graduate – assists the MSWDO in case management of CICL and VAWC cases.

Elnalyn A. Jalbuena

 OSCA Focal Person Staff

• Assist the OSCA Chairperson and Federation Officers during meetings and other activities
• Prepare and release OSCA ID, purchase /discount cards and other related documents such as but not limited to certificate of cancellation and ensure ID and Booklets
• Assist in the planning, implementation, and monitoring of programs and activities intended for the welfare of senior citizens.
• Help identify and validate indigent senior citizens for inclusion in the Social Pension for Indigent Senior Citizens program.
• Assist in the distribution of pension and documentation.
• Coordinate activities such as Elderly Filipino Week, medical missions, wellness programs, and capacity-building seminars.

Maylynn A. Asis

 Social Welfare Aide – Men and Women Focal Person

• Receives and files Violence Against Women and Children reports from the VAW desk officers of the 24 Barangays;
• Assist the Men and Women organization in the implementation and monitoring of their PPAs;
• Prepares MGFPS meetings, venue, documentation and other related to it;
• Attends to other office tasks as needed
• Advocate for gender-responsive policies, programs, and activities within the organization.
• Organize or participate in gender-sensitivity trainings and seminars for staff and stakeholders.
• Advocate for community-level awareness and participation in gender equality initiatives.
• Provide technical assistance to community projects involving gender issues.

Dhonna R. Olaivar

 Child Development Teacher- NCDC

• Identify the clientele thru the conduct of surveys of every household in the LGU using community mapping forms; data gathering, encoding and planning
• Engage in Community by promoting the NCDC goal; adopt two (2) advocacy activities such as Camp Bulilit and Bayanihan Bulilit to orient communities regarding ECCD programs.
• Implement ECCD programs and services such as but not limited to: Health, Nutrition and Safety; Physical Environment and Safety; Interactions and relationships between staff and children, among young children and other adults; Staff continuing education; Curriculum, Instructions and Assessment; Family Involvement and Community Linkages; Leadership Program Management and Support.
• Monitors, Evaluates and Modifies of ECCD programs and services; coordinates and collaborates with ECCD supervisors and fellow CDT/CDWs when implementing modifications and improvements.
• Perform other necessary tasks as Child Development Teacher (CDT), which may be given by the Head of the Office of the Municipal Social Welfare and Development

Marjorie M. Rosales

 LYDO- Office Clerk

• Assist in registration and verification of youth and youth-serving organizations (Subject to the revitalized Youth Organization’s Registration Program (YORP) guidelines;
• Assist in providing technical assistance to the LYDC in the formulation of the LYDP;
• Assist in facilitating the election of the LYDC representatives;
• Assist in conducting the mandatory and continuing training of SK Officials and LYDC members;
• Assist in providing technical, logistical and other support in the conduct of the mandatory and continuing training programs, and to such other programs of the Commission and DILG;
• Write letters, memos and reports;
• Inputs, accesses, analyzes data and generates reports using a computer;
• Maintains files and records;
• Perform other necessary tasks which may be given by the Head of the Office of the Municipal Social Welfare and Development Office.

MUNICIPAL/LGU Links

• Maintain and monitor Municipal Caseload;
• Encoding of HHs provided with other support programs and services in monthly scoreboard;
• Assist and or conduct of Family Development Session to all parent groups and summarized the attendance per parent group with reasons for non-compliant HHs;
• Prepares monthly FDS attendance and FDS module.
• Facilitate, review and monitor submission of complaints and grievances with accomplished grievance form;
• Conduct SWDI Enumeration/Validation as needed;
• Conduct interviews/home visits, field validation, to concern beneficiaries of the program;
• Assist and or facilitate distribution and retrieval of compliance verification forms to all school and health facilities;
• Prepare summary of CVS forms distributed and retrieved and take note of issues and concerns and submission to C/ML for appropriate action;
• Facilitate coordination with schools and health centers relative to CVS monitoring and  retrieval;
• Assist the partner beneficiaries in their concerns and queries;
• Attends meetings facilitated by the Quezon Pantawid MOO and serve as secretariat;
• Perform other related tasks assigned by the immediate supervisor

SLP/Livelihood Worker

• Attending regular monthly meeting of Sustainable Livelihood Program Association (SLPA);
• Review of SLPAs minutes of meeting, resolution, liquidation and other documents;
• Consultation and monitoring of SLPAs projects;
• Consultation and monitoring of 2022 Livelihood Assistance Grants (LAG) beneficiary;
• Encoding of data base in utilization and monitoring form of 2022 LAG beneficiaries;
• Maintain record of SLPAs financial transactions;
• Perform other related tasks assigned by the immediate supervisor.

Maricel O. Nantes

Utility Worker

• Takes care of the office, Bahay Tuluyan and Senior Citizen’s facilities
• Assist in the repacking of goods as maybe needed
• Assist in the preparation of all office’s events
• Support the staff in every day activity in the office
• Does office works as maybe needed and for her self- development
• Other tasks

The Day Care Workers:

In the Day Care Center : Registration of children, Conduct orientation of parents; Conduct assessment of children; Administer ECCD checklist; Conduct early detection, prevention, prevention & intervention of disability (EDPID); Complete children’s profile through other records; Formulation of individual development plan; Implementation of activities; Weekly and daily activities; Inclusion of Essential Health Carer program for children (Fit for school); Promote positive discipline for children; referral to medical team to the nearest health Center for physical check-up; feedback to parents; Conduct of special events; Conduct of parent’s meeting; con duct of PES; Conduct and follow-up and home-visits when necessary; Prepare and conduct moving up activities/recognition day; Prepare and undergo accreditation; Coordinate with partners, program managers and other ECCD service providers regarding issues and concerns affecting the Center; submit necessary reports and as Barangay coordinating/ focal person on social services matter

C. MUNICIPALITY OF QUEZON VOLUNTEER MANAGEMENT POLICY ON DISASTER RISK MANAGEMENT AND RESPONSE

I. GENERAL POLICY STATEMENT

This policy outlines the standards and procedures governing volunteer engagement in Disaster Risk Management and Response (DRMR). It covers the phases of recruitment, screening and selection, orientation and training, deployment and supervision, and evaluation and recognition. Volunteers render service without expectation of payment and contribute towards the achievement of the goals of the Municipal Social Welfare and Development Office (MSWDO) and Municipal Disaster Risk Reduction and Management Office (MDRRMO).

These policies apply to all individuals and organizations participating in disaster management programs undertaken by the Municipality of Quezon or in coordination with MSWDO and MDRRMO.

II. COMPONENT PHASES OF VOLUNTEER MANAGEMENT

A. RECRUITMENT

1. Eligible Volunteers

Recruitment is open to all individuals aged 18 and above, including sectoral groups, private sectors, and organizations with the desire and capability to contribute time, skills, and resources to the disaster risk management program.

2. Areas of Volunteer Engagement

Volunteers may participate in various components, including but not limited to:

2. Disaster Risk Management
   • Risk Analysis
   • Individual, Family, and Community Preparedness Training
   • Basic Survival Skills
   • First Aid Training
   • Stockpiling/Repacking of Emergency Supplies
3. Disaster Response
   • Rescue and Evacuation
   • Stress Debriefing
   • Relief Distribution
   • Evacuation Center Management
   • Health and Sanitation Support
4. Rehabilitation
   • Housing Rehabilitation for Disaster Victims
   • Skills Training and Livelihood Programs
5. Recruitment Criteria
   • Must be physically and mentally fit.
   • Willing to commit time and skills without financial compensation.
   • Must abide by the policies of the office or agency they are assigned to.
   • For organizations (e.g., NGOs or Barangay Units):
     • Submit a Letter of Intent addressed to the Local Chief Executive via authorized barangay official.
     • Include an endorsement of volunteer members/Barangay Kagawads and a master list of members.
     • Submit documents via email, online platform, or in person to MSWDO or MDRRMO.
     • A Memorandum of Agreement (MOA) between the organization head and LGU is encouraged.

B. ORIENTATION                                              

Volunteers shall undergo orientation sessions facilitated by MSWDO or MDRRMO covering the following:

• Vision, Mission, Goals, and Program Policies
• Scope of work and expected outputs
• Duties and responsibilities
• Required training
• Schedule and work duration

Note: In cases of emergencies, standard recruitment, screening, and orientation procedures may be temporarily waived or expedited by MSWDO/MDRRMO.

C. SCHEDULING AND ENGAGEMENT

• Volunteers shall be deployed based on their agreed area of interest and the needs identified by MSWDO/MDRRMO.
• An official ID shall be issued to each volunteer and must be surrendered upon completion of service.
• A detailed Work Program shall be jointly prepared and discussed with the designated focal person.

D. EVALUATION AND RECOGNITION

• An evaluation session will be held upon project completion or when necessary. This will assess:
  • Activities undertaken
  • Insights and feedback
  • Recommendations relative to the work plan or MOA
• Recognition of Volunteers may include:
  • Certificates of appreciation or plaques
  • Appropriate incentives (subject to availability)
  • Public recognition during events such as:
    • National Disaster Consciousness Week
    • National Volunteer’s Day
    • Social Welfare Week
• Termination of Services may occur due to:
  • Volunteer’s own request
  • Breach of MDRRMO or MSWDO policies

D. POLICY ON MANAGEMENT OF DONATIONS

I. PURPOSE

This policy establishes the guidelines and procedures for the receipt, documentation, utilization, monitoring, and reporting of all donations received by the MSWDO, whether in cash or in kind, from individuals, organizations, or institutions. It ensures transparency, accountability, and proper utilization of donations in line with the office’s mandate to serve vulnerable sectors.

II. SCOPE

This policy applies to all donations received by the MSWDO from external sources including, but not limited to, government agencies, non-government organizations (NGOs), private individuals, civic groups, and international donors.

III. DEFINITION OF TERMS

• Donations – Any voluntary transfer of funds, goods, or services given without compensation.
• In-kind Donations – Non-monetary contributions such as food, clothing, equipment, and supplies.
• Cash Donations – Monetary contributions given in the form of cash, check, or online transfers.
• Donor – The individual, group, or institution providing the donation.
• Beneficiaries – Individuals or groups identified by MSWDO as recipients of the donations.

IV. GENERAL GUIDELINES

1. Receipt and Acknowledgment
   • All donations shall be formally received by the MSWDO through a Donation Acknowledgment Receipt (DAR) signed by the Municipal Social Welfare and Development Officer or authorized representative.
   • A formal letter of acknowledgment shall be issued to the donor within 5 working days.
2. Documentation
   • All received donations shall be recorded in the Donations Logbook and/or encoded in the electronic Donations Registry.
   • Supporting documents such as inventory forms, donor letters, and photos shall be filed properly.
3. Assessment and Allocation
   • Donations shall be assessed based on the current needs and priority beneficiaries as identified through MSWDO’s needs assessment or disaster response reports.
   • Allocation shall be guided by equity and urgency of need.
4. Storage and Safekeeping
   • In-kind donations shall be stored in designated storage facilities with proper labeling and segregation.
   • Perishable goods must be distributed immediately or stored with proper temperature control.
5. Utilization
   • All donations must be used solely for their intended purpose as agreed upon with the donor or as aligned with MSWDO programs.
   • No part of any donation may be diverted for personal use or political gain.
6. Distribution
   • A master list of recipients shall be prepared and signed before distribution.
   • Actual distribution shall be documented through photos, signed recipient sheets, and monitoring reports.
7. Financial Management (for Cash Donations)
   • All cash donations shall be deposited in a separate MSWDO trust fund account or the General Fund with a designated ledger.
   • Expenditures must be supported by approved disbursement vouchers and liquidated accordingly.
8. Monitoring and Evaluation
   • The MSWDO shall conduct regular monitoring to ensure that donations reach the intended beneficiaries.
   • A summary report shall be prepared quarterly and submitted to the Local Chief Executive, Local Finance Committee, and Commission on Audit (COA), if necessary.
9. Reporting and Transparency
   • A Donation Transparency Board or Bulletin shall be maintained at the MSWDO office showing the list of received donations and their utilization.
   • Annual reports shall be incorporated in the MSWDO’s Accomplishment Report.
10. Ethical Standards
    • MSWDO personnel are prohibited from soliciting donations without prior approval from the Local Chief Executive and must always maintain integrity and impartiality.

V. ROLES AND RESPONSIBILITIES

Position                                              Responsibilities

MSWDO Head            Overall management, policy enforcement and coordination with donors

Admin Staff                 Documentation, safekeeping, and data recording

Social Workers            Need assessment, beneficiary identification, and distribution

Finance Officer           Handling and liquidation of monetary donations

Barangay Officials support in distribution and monitoring (when applicable)

VI. SANCTIONS AND PENALTIES

Any violations of this policy, such as misuse or misappropriation of donations, shall be subject to administrative sanctions and ma be referred to the appropriate disciplinary body or legal authority.          

VII. POLICY REVIEW AND REVISION

This policy shall be reviewed every two years or as needed to incorporate changes in lawas guidelines, or organizational structure.

E. EFFICIENT FINANCIAL AND MATERIAL RESOURCE MANAGEMENT

• Annual plan of the office is integrated to the approved annual investment plan of the LGU and budget allocation proportionately divided to all programs and services
• All financial transactions must be supported by pertinent and legal documents and subject to COA rules and regulations
• Disbursements must be based in the approved PPMP and APP and within the approved budget allocation
• Plan and budget must be approved by the LCE
• Alignments and other amendments must pass through the process of approval from SB and the LCE
• Donations if any, must be recorded and accounted properly
• Must consider which is advantageous to the LGU

F. AVAILABILITY OF SUPPORT SERVICES

These services play in helping individuals, groups or organization effectively deal with various needs r challenges. It’s providing critical assistance that contributes to overall well-being, efficiency, safety and development.  

Key functions of availability of support services:

• Access to Immediate Help
• Promotes well-being and Mental Health
• Improves productivity and performance
• Enhances learning and Development
• Encourages Inclusivity and Equity
• Strengthen Community and Institutional Support Systems

• Office cellular phone               1 unit
• Internet                                    1 unit
• Laptop                                     6 units
• Desktop                                   5 units
• Water dispenser                      1 unit
• Air conditioning unit                8 units
• Steel Bench chair                   3 units
• Motorcycle vehicle                  1 unit
• Projector                                  2 units
• Printer                                     6 units
• Office Table                            13 units
• Executive chairs                     9 unit
• Chairs                                      13 units
• Filing cabinets                         9 units
• Reading materials cabinet      3 units
• Divider                                     2 units
• Typewriter                               1 unit
• White screen                           2 units
• Cork board with glass             1 unit
• Camera                                   1 unit

G. Manpower Management

all applicants are oriented that working at office whether permanent or Casual or Job Order status must be dedicated to work. Each of them will function as technical person/focal person for 1 or 2 programs thru a special order.

VIII       PROGRAMS AND SERVICES

Delivery of services on regular number of hours is 8 hours from 8am to 5 pm but most of the time, the office extends up to 6-7pm daily and more than 12 hours and on-call when necessary. LSWD/MSWD office has four (7) manpower as of the moment, each one must be knowledgeable or well versed of all programs and services in order to catch up every demand of the work in the absence of others. Lack of manpower shall not hamper the delivery of social services.

Program Implementation

1. There are services that needs special skill, these are being handled by the MSWDO
2. Conduction of regular activities are being handled by the focal persons with the proper guidance of the MSWDO
3. Some are held in coordination with other line agencies/offices
4. Provision of technical assistance to Barangays or the so-called focal persons
5. Organizing sectoral groups
6. Identifying key leaders
7. Availing/accessing professionals-specialist assistance for rehabilitation services

Protection to victims-survivors of Child abuse, Exploitation and Discrimination

Republic Act 7610 Sec. 4, Formulation of the Program, there should be a comprehensive program to be formulated by the DOJ and DSWD in coordination with other government agencies  and private sector concerned, to protect children against child prostitution and other sexual abuse; child trafficking; obscene publications and indecent shows; other acts of abuse such as acts of neglect, Abuse, Cruelty or Exploitation; child labour; children of indigenous cultural minorities; children in situations of armed conflict; and circumstances which endanger child survival and normal development.

Remedial Procedures

Complaints of cases of unlawful acts against children maybe filed by the following: the offended party; parents or guardians; ascendant or collateral relative within the third degree of consanguinity; officer, social worker ore representative of licensed-caring institutions; officer of social worker of DSWD; Barangay chairman; or at least (3) three concerned, responsible citizens where the violations occurred.

Children in conflict with the law

 R.A. 9344 or the Juvenile Justice and Welfare Act of 2006, the law does not require the measurement of discernment to children in conflict with the law – CICL below 15 years of age but requires the for (CICL) above 15 but below 18 years of age. The measure should be able to determine a child’s discernment capability or his /her level.

B. Types of existing PPAs and Facilities

1. Anew built Bahay Tuluyan center aims to cater victims of abuse for temporary shelter and protective care while processing documents and referrals.
2. Social Welfare and Development Management Information System conducts community/sectoral risks and vulnerabilities assessment and still needing IT personnel to sustain and manages information system in the office. 

1. FAMILY WELFARE PROGRAM

The government recognizes the importance of the role of the family in development efforts of the nation. Thus, programs and services are directed towards unifying and strengthening the Filipino family to enable it to cope with today’s challenging situation.

Pursuant to the state policy to promote the family as the foundation of the nation, Republic Act 8972 or the Solo Parents Welfare Act of 2020 was passed to provide government support to the disadvantaged sector-the solo parents and their children. Support services include the provision of a comprehensive psychosocial services such as housing, child education, health, livelihood, and other work-related benefits.

SERVICES:

Parent Effectiveness – provision and expansion of knowledge and skills of parents and other adults involved in child caring such as: early childhood development, health care, behaviour management, improving the husband-wife relationship and parenting rights and duties.

Pre-Marriage Orientation and Counselling- designed to help engaged couples understand their roles, rights and obligations as married partners and would be parents.

Marriage Counselling- involves counselling for conjugal and family life specifically on how to handle marital adjustment/problems/differences, how to enrich marital relationships and on deciding about legal separation if maybe needed.

Responsible Parenthood – refers to counselling on the values of child spacing and planned family size as well as resolution of psycho social barriers to the practice of child spacing and family planning.

Social Services for Solo Parents – refers to social work activities that are aimed at improving the level of self- esteem and resolution of bothersome feelings arising from the situation of being a solo parent. These feelings maybe loneliness, frustrations, helplessness, anger, hostility, fear, rejection, isolation, depression, etc.

Family Casework Service – refers to counselling that involves every significant family member to address dysfunctioning of one or more member. The dysfunction may have been due to stressful situations or crisis such as death of family member, loss of job, unwanted pregnancy, chronic illness of one or more members, substance abuse, delinquency, etc.

Livelihood Development Service – this is a poverty alleviation scheme consisting of capital assistance, livelihood skills training, business management, value orientation and capability building activities.

• COMMUNITY WELFARE (Community Organizing)

Community Welfare and Development has the following implemented programs and services: the Pantawid Pamilya Pilipino Program (4Ps since 2011), Sustainable Livelihood Program (since 2017) and the KALAHI (since 2014) are funded by the DSWD with signed agreements and combined efforts with the LGU. The community-based programs for vagrants and street children remains unimplemented

Social Preparation for Peoples’ Participation – involves assisting the community to experience the process of consciousness/awareness of problem situations, analysis, formulation of goals and action plans, implementation of plans, monitoring and evaluation collectively.

Community Volunteers Resource Program – involves the initiation, development and sustaining people’s voluntary participation in responding to community needs/problems through knowledge- based and systematic service delivery system.

Community Mobilization Service – service that responds to a community situation wherein there is awareness and concern about the problems affecting their functioning but there is no collective response to these. The community is taught about problem prioritization, formulating plan of action, implementing plans, monitoring implementation and evaluation. Mobilization could be wide of in small groups.

Social Welfare Structure Development – this service involves organizing, strengthening or reactivating community welfare groups that will initiate community action and provide leadership in and measures to address prevailing community social problems in an organized and systematic manner.Supervision and Technical Assistance and IEC materials to functional SWS such as but not limited to the following:

• WOMEN WELFARE

Self- Enhancement Skills Development – refers to the provision of opportunities for the improvement of women as human beings/ persons, including the enhancement of their self- image through the discovery and understanding of their potentials and capabilities leading to change/acquisition of appropriate values and attitudes about themselves, their families and the larger communities and environment.

Maternal and Child Care – refers to the provision of knowledge and skills as well as the teaching of values to women based on their specific needs in the areas of self-care including personal hygiene, breast examination, breast feeding, weaning, care of children and other members of the family, nutrition, education including growth monitoring and promotion, environmental sanitation focusing on the use of sanitary toilets, proper waste disposal and safe water, usage of herbal plants as well as recognizing the value of backyard gardening, livestock and home-based aqua culture.

Productivity Skills/ Livelihood Development – provision of opportunities for women to acquire gainful occupation/livelihood through practical skills development and basic business management skills, capital assistance for individual or group projects under self-employment assistance, job referral under open employment including counselling and sheltered workshop.

Community Participation Skills Development – mobilization of women for them to be able to relate and interact with other women in the community over common interests and concerns affecting women’s welfare resulting in community level actions.

• CHILD AND YOUTH WELFARE

Child Welfare and Development Programs and Services includes the Early Childhood Care and Development, Supplemental Feeding Program (SFP) and services for the Children in Need of Special Protection. The SFP though implemented by the municipal government but the funding comes from the DSWD.

Youth Welfare and Development Programs and Services includes Youth Productivity Services and Community based program for children-in-conflict with the law (CICL).

Peer Group Service –in opportunities provided to out of school youth who are members of the Pag-asa Youth Association, a duly constituted out of school youth organization. Young persons are provided with opportunities to actualize his potentials and aspirations, experience, self- fulfillment, participate in the task of nation building and contribute to the growth of his community. This service can be availed of by youth ages.

Procedure: In collaboration among and between the MSWDO focal on youth program/worker, SK president and LYDO.

ANG KORTE ANG MAGDEDESISYON KUNG COMMUNITY-SASED O CENTER-BASED DIVERSION PROGRAM

KUNG HINDI MATAGUMPAY ANG DIVERSION PROGRAM ANG KASO AY LILITISIN NA SA KORTE

PAGPAPATUPAD NG BCPC NG NAPAGKASUNDUANG DIVERSION PROGRAM CONTACT

KUNG HINDI MATAGUMPAY ANG DIVERSION PROGRAM ANG KASO AY ISASAMPA SA KORTE

Community Based Services for CICL and Child at Risk – provision of interventions and opportunities to prevent child at risk and CICL from entering to juvenile justice system and direct their activities to more gainful and productive ones, to enable them acquire socially acceptable behaviour.

Procedure:

ANG KORTE ANG MAGDEDESISYON KUNG COMMUNITY-SASED O CENTER-BASED DIVERSION PROGRAM

KUNG HINDI MATAGUMPAY ANG DIVERSION PROGRAM ANG KASO AY LILITISIN NA SA KORTE

PAGPAPATUPAD NG BCPC NG NAPAGKASUNDUANG DIVERSION PROGRAM CONTACT

KUNG HINDI MATAGUMPAY ANG DIVERSION PROGRAM ANG KASO AY ISASAMPA SA KORTE

At the Barangay Level

1. Child Welfare and Development Programs and Services includes the Early Childhood Care and Development, Supplemental Feeding Program (SFP) and services for the Children in Need of Special Protection. The SFP though implemented by the municipal government but the funding comes from the DSWD.

Day Care Service – provision of supplemental parental care of 3-4 years old child who maybe neglected, abused, exploited or abandoned during part of the day when parents cannot attend to his needs whose parents are unable or incapable to care because one or both parents are working or mother spend most of her time taking care for younger children; those who lack opportunities for intellectual and social stimulation; those who have no relatives, neighbours  and other suitable arrangements for substitute parental care at home; those withdrawn or with some handicaps and can we helped by group experience; and those who although malnourished are free from communicable diseases.

Supervision of Day Care Service Program

The Municipal Social Welfare and Development Officer shall act as Day Care Worker’s Supervisor to perform the following functions:

• Conducts and facilitates the regular monthly meetings of the day care workers in the municipality;
• Reviews the weekly session plan of every day care worker and provide appropriate inputs;
• Regularly attends seminars, trainings, meetings and conferences initiated by the PSWDO/NEECD with regards to the emerging social welfare and development policies and programs that may directly/indirectly contribute to the advancement of day care service;
• Actively support the day care service by promoting the welfare of the day care workers, advocating for the capability enhancement of each day care worker he supervises;
• Actively support the international children’s month celebration and initiates special events and activities in their locality in support of the celebration;
• Facilitates the organization of talent exposition of day care children through active participation to children’s contest during the children’s month celebration;
• Conducts field visitation to every day care center to facilitate the accreditation process of the center-based early childhood care and development program;
• Submits reports on the day care service as may be required by the PSWDO/NEECD ( ECCD system)
• Regularly coordinates with the PSWDO/NEECD to discuss matters and concerns that promotes and protects the welfare of the children and day care workers

Appointment and Qualifications of Day Care Worker

Barangay Day Care Workers shall be appointed by their respective Punong Barangays subject to the following qualifications: a Filipino citizen; at least high school graduate; a resident of the barangay where the center is located; with probity and competence to handle early childhood children.

Honorarium of Day Care Workers

The honorarium of Day Care Workers shall be drawn from the barangay funds in such amount to be determined by their respective Sanggunian and shall be augmented through subsidy from the regular annual budget of the Municipal Government.

• DIFFERENTLY ABLED AND OLDER PERSONS WELFARE

Programs and Services for the Welfare and Development of Persons with Disabilities focuses on the Auxiliary Social Services for Persons with Disabilities such as provision of assistive devices

Information Dissemination on Disability Prevention – a series of activities designed to raise the level of awareness of individuals and families regarding the causes and effects of disabling conditions and encourage the practice of disability prevention. This is done through individual or group session.

Assistance for Physical Restoration – this involves helping the disabled persons and elderly attain maximum improvement of their physical residual capacities to facilitate integration to family and community life. This is done through resources mobilization, referral, and resolution of psychological barriers related to medical interventions. e.g. cataract operation, cleft palate and the likes and the use of technical aids, e.g. wheelchairs, prosthesis.

Self/Social Enhancement Services for Disabled/Older Persons – activities that are designed to assist them to have acceptance and positive self-image. Provide opportunities for socialization, membership in organizations, creative expression and active participation in community life through individual or group counselling, orientation and mobility training, development of daily living and survival, community skills, sports & recreational and socio-cultural activities.

Community Based Social Vocational Rehabilitation Preparation for Employment Service – are activities which prepare persons with disabilities to acquire vocational skills in their homes or in the community, to secure and maintain a suitable job along open-self and sheltered employment. This involves assessment of potentials, identification of available employment opportunities, vocational counselling, re-training, apprenticenship, on-the job training and referral employment.

Special Social Services for Older Persons – are designed to assist the elderly who needs physical, psycho-social and vocational services, those physically, socially and economically well-off but do not have the opportunity to share their time, talent and treasure. This is implemented through income generating projects, socio-cultural, sports & recreational activities, formation of self-help and interests groups, referrals for medical interventions and volunteer work with children, youth, women, family and community.

• EMERGENCY ASSISTANCE

Supplemental Feeding – provision of food assistance to moderately and severely ( non- medical ) underweight pre-school children of families whose families income fall under food threshold. The standard rate of assistance 15 pesos per meal/child shall vary in amount but the duration lasts for 120 days.

Food for Work/Cash for Work – provision of food or cash as replacement for the temporary loss of income of the distressed/displaced individuals in enhange  for the services they render while undertaking restorative and rehabilitative activities as well as mitigation and preparedness activities that will increase their capacity to cope with future hazards.

Disaster Mitigation and Preparedness – designed to prevent loss of life, damage to property and ensure an effective and efficient meeting of emergency; to minimize sufferings; speed up recovery as a result of hazards, either natural or man-made.

Emergency Shelter Assistance – refers to the provision of limited financial and material assistance to help families construct/ repair their houses which are partially and totally damaged by natural or man-made disasters. To ensure its effectiveness, social preparation/mobilization of beneficiaries and the community are provided.

Balik Probinsya – refers to the provision of limited financial and material assistance to support the planned and purposive return to the place of origin of the disaster victims, distressed, and displaced individuals and families, where the opportunities to improve their well-being are available.

Crisis Intervention/ Psycho social services – refers to the provision of emotional and psychological support to distressed individuals or victims of disaster which allows the ventilation and sharing of experiences, feeling and reactions to relieve individuals of tension, anxiety, etc. and to take action to resolve such problem or reduce stress.

Assistance to Individuals in Crisis Situation (AICS) – refers to provision of limited assistance in cash or in kind to individuals, families who are hampered to function normally because of socio-economic difficulty is usually short term and emergency in nature.

Others:

Social Welfare and Development Management Information System conducts community/sectoral risks and vulnerabilities assessment and still needing IT personnel to sustain and manages information system in the office. 

INNOVATIONS

Implementation of Local Policies such as:

Kautusang Pambayan Bilang 2019-429, “ Pagkakaloob ng karagdagang benepisyo sa nakatatandang mamamayan ng Quezon,Quezon na edad 75 pataas taong gulang bilang Pa-Birthday kay Lolo at Lola”.

Pa-Birthday ng Bayan kay Lolo at Lola – a lifetime provision of birthday cakes to 75-89 years old, 3,000 cash gift to 90-94 years old and 5,000 cash gift to 95 & up years old.

Kautusang Pambayan Bilang 2021-07 sa Pagkakaloob ng “Scholarship Program” sa mga estudyanteng mag-aaral ng Kolehiyo.

Scholarship Program aims to provide financial assistance of ten thousand pesos (10,000) every semester to selected and found qualified college students.

Kautusang Pambayan Bilang 2021-08, Pagkakaloob ng tulong pinansyal sa mga pamilya ng mga namayapang halal na opisyal at itinalagang kawani ng Barangay, at ng Pamahalaang Bayan ng Quezon sa panahon ng kanilang serbisyo at panunungkulan “

Provision of Ten Thousand Pesos-10,000 financial assistance intended to all elected and non- elected officers, all employees including Job Order, Casual, Barangay Officials and Volunteers including Child Development Workers.

Kautusang Pambayan Bilang 2021-32, Pagkakaloob ng karagdagangn Insentibo sa mga Day Care Workers, BHWs, BNS at Barangay Tanod na may tuloy-tuloy na 10 taon o mahigit pang paglilingkuran sa Barangay “.

For the Day Care Workers/Child development Workers:

10- 19 years in service   Php 10,000.00

20 years & up                  Php 20,000.00

Municipal Ordinance No. 2012-03, Adopting an ordinance establishing the Mandatory Registration of all forms of recruitment and placement activities done within the Barangay

                  Protection of child and women from illegal recruitment and trafficking of persons

Physical Facilities

Day Care Center shall be established within the barangay site or any available    lot  either leased or under usufruct agreement following the standard building plans and specifications. There must be enough open space for outdoor devices as playground for children.

Anew built Bahay Tuluyan center aims to cater victims of abuse for temporary shelter and protective care while processing documents and referrals.

Day Center for Senior Citizens adjacent an office for OSCA head and Federation President and other officers.

Case Management – is a collaborative process of assessment, planning, facilitation, case coordination, evaluation and advocacy for options and services to meet an individual’s and family’s holistic needs through communication and available resources to promote quality, cost-effective outcomes.

Most of LGUs used the generalist approach in handling different cases such as:

A. CEDC – Children in Especially Difficult Circumstances

• Physical, Sexual, Psychological and Emotional Abuse
• Exploitation
• Trafficking
• All forms of discrimination that can affect their total functioning as human being.

Process:

• Rescuing, Intake, Counseling and home visit
• Assisting Minor client for medico legal examination
• Assisting the minor in filing of complaint against accuse
• Assisting minor for free legal assistance
• Assisting minor client during court hearing

B. WEDC – Women in Especially Difficult Circumstances

• Women who were victims and survivors of sexual and physical abuse
• Illegal Recruitment
• Prostitution
• Trafficking
• Armed conflict
• Women in detention
• Victims and survivors of rape and incest and
• Related circumstances which have incapacitated them functionality

Process:

• Rescuing, Intake, counselling and home visit
• Assisting the women victim in filing of complaint against accused
• Assisting client for free legal assistance
• Assisting clients for medico legal examination
• Referral of the client to women-caring agencies/institution that would provide efficient services for therapeutic healing and recovery of the women victim
• Livelihood program for women victim

C. CICL – Children in Conflict with the Law and Children at Risk

Process:

• Intake/Interview
• Counselling
• If case filed in court, Act of Discernment Tool must be accomplished

* index of discernment *level of moral development * family functioning

* child functioning

• Diversion or Intervention Program

ASSESSMENT – the assessment phase is the diagnostic study of the client/beneficiary and his/her environment. It starts with the initial contact with the client or at intake where application of services is assessed based on the problem presented and at the MSWDO’s policies and resources. For intake initial interview, it is conducted by the Social Welfare Aide, Day Care Worker I and Day Care Worker. In depth assessment follows which is more comprehensive and is the basis for planned intervention. The social worker may need to work with other professionals such as for client’s medical or psychological evaluation

POLICY ON RECORDS:

• It is ensured that all case folders are properly labeled with number coding and filed according to each category. It is confidential and kept in filing cabinet with lock. However, in case of DSWD monitoring such as the Functionality of LSWDO the said case file can be seen.   
• All communications and documents coming in and out are well recorded in a separate logbook.
• Only authorized Social Worker/staff are allowed to get files.
• It is also the policy of the Head to note the day’s activities/progress notes in every folder of clients/person who came for help for supervision and case management.
• Different forms for each kind of cases are properly filled-up and has updated individual case record.
• The following are the forms being used for each client’s category:

*General Intake Sheet (applicable to all cases) * Referral Forms (applicable to all cases) *For VAWC cases (VAWC Form together with other pertinent documents) *For CICL cases (CICL Form together other pertinent documents)

CONTENT OF CASE FOLDER

• Sexual Abuse – Intake Sheet, Social Case Study Report, NSO Birth Certificate, Medico Legal Certificate, Sworn Statement
• CICL – Intake Sheet, Social Case Study Report, NSO Birth Certificate, tools in the administration of discernment: index of discernment, level of moral development, family functioning & child functioning, diversion/intervention contract

*submission to court of certification of with or without discernment within 15-30 days

• VAWC – Intake Sheet, Social Case Study Report, Medico Legal Examination, Sworn Statement

*Simple Social Case Study Report prepared within 1-2 days

*Complex Social Case Study Report prepared within 30 days 

 VII. HELPING STRATEGIES/INTERVENTION

Provision of any or a combination of services shall be done by qualified staff into consideration the age, gender, nature of the case and other physical and intellectual attributes of the service users/residents should be based on the case plan to ensure that this/these will contribute to the attainment of the helping goals.

PROGRAMS, SERVICES, POLICIES, CRITERIA, ELIGIBILITY REQUIREMENTS

Application of social work interventions to identify most pressing problem, immediate relief and emotional support, and restore ability to cope constructively with the situation towards healing, recovery and social reintegration of the service users/residents.

FINANCIAL ASSISTANCE

Description

            This is the provision of limited assistance, in cash or in kind to the individual/ families who hampered to function normally because of economic difficulties brought by illness/ prolonged ailment, victim of social disorganization, victim of natural and man – made calamities. The nature of difficulty is usually short term and emergency in nature. Thus the assistance is on one SHOT DEAL bases or every 6 month or as the case may need.

Objective: to enable, individual/families in crisis situation meet their basic needs and deal with their problem by providing timely and appropriate assistance.

TARGET CLIENTELE

• Person/ Families in crisis due to absence of income brought about by the ailment/ prolonged illness of family member.
• Person/Families whose bread earner or other family members died and cannot afford burial expenses.
• Families who have been motivated to go back to their Place of Origin.
• Evicted/ Ejected Informal Settlers/Displaced Families.
• Displaced worker  due to work  discrimination and bankruptcy/closure of the Company   with legal impediment 
• Disabled  person needing transportation/food assistance  while undergoing physical restoration
• Children in conflict with the law (CICL) undergoing diversion/Rehabilitation program and being place to the National Training school for Boys. (RA 9344 – Juvenile Justice and Welfare Act )
• Children victim of Abuse (sexual, Physical/psychological) and undergoing counselling to Child Protection Unit.
• Battered Women undergoing legal proceedings, recovery and rehabilitation, including referrals and placements.

COVERAGE of AICS and REQUIREMENTS 

BURIAL ASSISTANCE

 

QUALIFICATIONS

• Indigent individuals who passed away
• Registered Senior Citizen
• With outstanding balance from the funeral parlor and for the construction of tomb
• Bringing the remains of the deceased to their residence to be with their love ones

REQUIREMENTS

• Registered Death Certificate
• Funeral contract /Certification/ Promisory letter (Unpaid or with balance)
• Registered Death Certificate
• Barangay Certificate/ Certificate of Indigency or any valid ID of the client/ Cedula
• Permit to transfer /Health permit (for transfer of cadaver)
• Referral Letter (if applicable) 

RATE OF ASSISTANCE

• Registered SC            Php 2,500.00
• Regular client              Php  2,000.00

SHELTER ASSISTANCE

 

QUALIFICATIONS

• Displaced families and victims of sporadic fires

REQUIREMENTS

• Picture of  Damage House/s
• Certification from BFP (if fire Victim)
• ESA Form

RATE OF ASSISTANCE

• Partially Damaged House      Php 1,500.00
• Totally Damaged House         Php 5,000.00

MEDICAL ASSISTANCE

QUALIFICATIONS

• Client is confined at a government and private hospital with unsettled hospital bill
• Childbirth with complications only
• Clients who needs home medication or maintenance medicine
• Client requires medical procedure such as; dialysis, chemotherapy, CT scan, Ultra sound and other laboratories.
• client for balik-probinsya
• client with special needs

REQUIREMENTS

• Clinical Abstract/Medical Certificate with signature and license number of the attending physician procedures (issued within 3months)
• Hospital bill (for payment of hospital bill) or prescription (for medicines) or laboratory request for procedures).
• Barangay Clearance/Certificate of Indigency or any valid ID of the client or CTC Xerox copy
• Referral Letter (if applicable)

RATE OF ASSISTANCE

Minimum assistance                           Php 500.00

Minimum cash outright                       Php 1,000.00

Maximum assistance                          Php 2,000.00 regular cases

Special Procedures                             Php 3,000.00 – 5,000.00

         (Dialysis,Chemotheraphy/Radiation,CT Scan, etc.)

          (for victims of abuse (women & children)

Php 1,000.00 up (actual cost needed) – Children & Women victim of abuse undergoing  counselling/court hearings/interventions/rehabilitation

*1/3 share residential facilities for CICL

*Displaced worker undergoing DOLE Cases

*Women undergoing legal cases      

Process of availing the service

• Accomplishing the AICS form;
• Secures other signatures required
• For referrals, prepare the necessary papers and forward to concerned or other agencies for funding and releases of assistance.
• Let the client signed the client’s logbook as proof of availing the service.

EDUCATIONAL ASSISTANCE

Financial assistance given to eligible beneficiaries to help defray school expenses such as tuition fees, school supplies, transportation allowance and other school related expenses.

• Enrolment assessment form / Certificate of enrolment (old and new)
• School ID 
• Brgy. Clearance / Cert. of Indigency
• Grades Last Semester/classcard

Educational Assistance: School Supplies/ Materials amounting to 500/child for solo parent children meantime

GENERAL PROCEDURE 

Clients are required to submit the documents to MSWD Office and subject for interview by a MSWDO Staff. In case the client is bedridden or confined in the hospital and weak, family member or immediate relatives may apply for assistance in behalf of the client. An individual can apply twice a year IF NECESSARY.

A referral letter to a partner of identified agency shall be prepared by the Social Worker and shall be given to the client seeking assistance beyond the services of the office.

PROVISION OF SOCIAL CASE STUDY REPORT

Social Case Study reports are required by charitable institution, government hospitals and non-government organization that provide services to indigent client and patients.

*Simple Social Case Study Report prepared within 1-2 days

*Complex Social Case Study Report prepared within 30 days 

QUALIFICATIONS

• Indigent clients or patients and other needy

REQUIREMENTS:

For referral to PCSO and other funding agencies

• Certificate or Medical Abstract
• Barangay Certification
•  

Process of availing the service

• Instruct client to fill in the logbook.
• Conduct interview and home visit for further assessment
• Or collateral interview
• Release the case Study Report

Protective Custody

If the investigation discloses sexual abuse, serious physical injury of life-threatening neglect of the child, the duly authorized officer or social worker of the Department shall immediately remove the child from his home or establishment where he was found and place him under protective custody to ensure safety.

X. DOCUMENTATION

• Maintaining a general logbook for the daily walk-in clients data
• Maintaining logbook per category of client
• All files in color-coded folder
• All focal persons have designated filing cabinets for safekeeping
• All events and activities are properly documented with pictures
• Annual reports in good presentation
•  

XI. REPORTING

Mandatory Reporting

The head of any public or private hospital, medical clinic and similar institution, as the attending physician and nurse, shall report, eitherorally or in writing, to the Department the examination and / or treatment of a child who appears to have suffered abuse within forty-eight (48) hours from knowledge of the same

Reporting

A person who learns of facts or circumstances that give rise to the belief that a child has suffered abuse may report the same, either orally or in writing, to the Department, to the Police or other law enforcement agency or to a Barangay council for the Protection of Children

Duty of Government Workers to Report

It shall be the duty of all teachers and administrators in public schools, probation officers, government lawyers, law enforcement officers, barangay officials, corrections officers, and other government officials and employees whose work involves dealing with children to report all incidents of possible child abuse to the Department

Investigation

Not later than 48 hours after receipt of a report on possible incident of child abuse, the DSWD shall immediately proceed to the home or establishment where the alleged child victim is found and interview said child to determi8ne whether an abuse was committed, the identity of perpetrator and the need of removing the child from home or establishment where he may be found or placing him under protective custody.

Whenever practicable, the DEPARTMENT shall conduct the interview jointly with the police and /or barangay official.

To minimize the number of interviews of the child victim, his statement shall be transcribed or recorded on voice or video tape.

Basic Reports

VAWC monthly & quarterly reports every 30th collected from Barangay VAW Desk officers submitted thru the DILG-MLGOO

Monthly reporting about the office every EXECOM meeting conducted by the LCE

Every Monday during flag raising ceremony, all employees attending seminars and the likes to report feedback/output

A semi-annual IPCR/OPCR  to submit at the HR office

Annual report of plan vs Accomplishment is required by the LCE first quarter of the succeeding year

MPOC accomplishment shall be submitted during MPOC meeting every quarter

GAD Accomplishments of the previous years shall be submitted first quarter of the current year

XII. EVALUATION AND MONITORING

The MSWD Office in coordination with the barangay leaders and volunteers shall conduct home visits and collateral interview to determine status of client and other appropriate interventions, if needed. The objective is to fully restore client to his/her normal social functioning.

XIII. GENERAL FORMS

General Intake Sheet (applicable to all cases)

Referral Forms (applicable to all cases)

For VAWC cases (Complaint form, Referral and feedback)

For CICL cases (Intake, Discernment tool)

For CEDC cases (Intake sheet)

XIV.  PHYSICAL ENVIRONMENT

THE MUNICIPAL COMPOUND

QUEZON Municipal compound is located within the heart of the town or barangay Poblacion.

It is fronting at the NORTH where the Town Port is located. At the SOUTH is an agricultural land soon to rise an evacuation center and the proposed new Municipal building, residential house. At the EAST is the Quezon Police Station adjacent to Quezon Central Elementary school WEST is a residential house along the highway going out to Alabat, Quezon. It is surrounded by a PROVINCIAL ROAD at the EAST & WEST and concrete MUNICIPAL ROAD at the NORTH and SOUTH.

The municipal compound is secured with a concrete fence with one gate at the front that is open 24 hours and one gate at the east side going to senior citizen’s building.

Inside the municipal compound at the EAST is the municipal covered court, a two story municipal training center building at the ground floor are offices of  PIO, CEC, and MDRMMO beside is the  Fire Station adjacent formerly senior citizen’s building now the new MSWD office, opposite a two storey PNP station office a newly built 2 storey building for the municipal engineering office, municipal planning & development office municipal agriculturist office and assessor’s offcie. At the West are buildings for ANGARA building, an improved 2-storey RHU and lying –in. At the center of the compound is the old 2 storey semi-concrete building comprises the grand floor for the offices of the Mayor, GSO, MTO, MCR, MBO and second floor for the offices of Accounting, HR, Pantawid, SLP, COMELEC and MLGOO.

THE FACILITIES

 PLEASE SEE ATTACHED LOCATION MAP & SCKETCH MAP

1. The MSWDO Office

MSWDO has the following amenities: a receiving area, counselling, breastfeeding area; pantry; Stockroom, comfort rooms for male and female. With complete support services PPEs.  With regards to Sanitation and Waste Management System, the office has separate garbage bin for biodegradable, recyclable, residual and plastics. Staffs are oriented with proper waste management and daily applied be it in the office or their own houses.

The Bahay Tuluyan

The Senior Citizen’s Center

Emergency and Safety Measures:

MSWDO staff conducts regular drill/exercise on fire and earthquake drill. The office has fire extinguisher and available water. Moreover, a trained staff on first aide regularly refreshes the course and installs first aid kit. Emergency lights and access to generator are also available in case of emergency. A signage of this way to MSWD office is also available.

 DUTIES AND RESPONSIBILITIES

Municipal Social Welfare and Development Officer

• Oversees the whole operation of the office
• Supervise the full implementation of programs and services
• Monitors evacuation centers
• Assess and approves documents

Social Welfare Officer IV

• Handles the Rescue Operation: Street Children, children at risk
• Process local adoption
• Conducts counselling for families in conflict, families support and re-integration to families
• Focal person in LCPC
• Prepare Social Case Study Report
• Refer Drug Abuse dependent to rehabilitation Center

Social Welfare Officer III

• Provides technical guidance to staff on case management, program delivery and policy compliance
• Attend court hearings (CICL, Minor Sexually Abused)
• Prepare Social Case Study Report
• Prepares reports, conducts evaluations and ensures program impact.

Social Welfare Assistant

• Assist in Preparation of Social Case Study Intake interview of the client counselling.
• Conducts home visits, interviews and gathers social data
• Assist social workers in the implementation of welfare programs and services

Social Welfare Aide

• Assist in home visit, interview and court hearings.
• Deliver forms, information or assistance to clients in communities.
• Do other support tasks assigned by the supervisor.

Administrative Aide IV

• Preparation of Social Case Study in Hospital, PCSO & other coordinating Agency
• Assist in Social Pension Client
• Assist in preparation of simple reports and communications
• Maintain office records and inventory.
• Perform other administrative support duties.

Administrative Aide III

• Encodes documents
• Assist in Home Visit
• Social Case Study refer to Hospital

Administrative Aide I

• Attend to Individual in Crisis Situation Client
• Assist in Livelihood Assistance
• Asist in simple errands and logistical tasks.

Job Order employees

• Assist in all operation of the office

– Cleanliness of the office, rescue of street children, minor at risk, disaster operation and distribution and other assigned job.